Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries

Amazon Web Services (AWS); Arlington (VA); On-site; USD 140,000 - 180,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Customer Solutions Manager for the Healthcare & Life Sciences sector. You will partner with senior leaders and engineering teams at global organizations to strategize and manage end-to-end cloud transformations, focusing on cloud adoption, AI solutions, and measurable business outcomes.

You will lead cross-functional efforts across sales, professional services, and product teams to tailor AWS offerings to industry-specific challenges, including regulatory

Qualifications

• Bachelor's degree in technical or business field relevant to the HCLS industry.
• AWS Solution Architect Associate certification (current or ability to earn within 90 days of hire).
• Experience leading transformational projects with senior leadership.

Responsibilities

• Take end-to-end ownership of diverse projects interfacing with Sales, Support, Solutions Architecture and customer stakeholders.
• Understand customer business vision, culture, and processes to evangelize AWS services and drive adoption.
• Serve as the customer's cloud journey coach and voice of the customer within AWS.
• Frame technical topics for executives (CIO, CFO, CTO, etc.) to drive alignment and decisions.
• Advocate for customer success across all AWS touchpoints.

Skills

Cloud adoption

Stakeholder management

Executive communication

HCLS domain knowledge

Education

Bachelor's degree in technical or business field

AWS Solution Architect Associate certification

Tools

AWS Cloud

Job description

Description

Drive transformation for leading Healthcare & Life Sciences organizations while shaping the future of patient care, drug discovery, and clinical innovation through AWS cloud and AI solutions.

Partner with senior leaders at global HCLS enterprises to accelerate their cloud adoption journey, delivering measurable business outcomes and strategic value.

About The Role

Customer Solutions Managers (CSMs) at AWS are obsessed with accelerating customer cloud adoption and driving measurable value from cloud investments. As a CSM in Healthcare & Life Sciences, you'll partner with senior leaders and engineering teams at global organizations to strategize and manage their end-to-end cloud transformation journeys.

We help Healthcare & Life Sciences organizations adopt advanced cloud and AI solutions while migrating existing workloads to the cloud. Together with customers, we shape and execute strategies to build mindshare and broaden the use of AWS offerings across their enterprises.

What You'll Do

Strategic Partnership & Leadership

Take end-to-end ownership of diverse projects and initiatives, interfacing with core account teams including Sales, Support, Solutions Architecture, Professional Services, product/engineering teams, and customer stakeholders

Establish deep understanding of your customer's business vision, culture, and processes to evangelize AWS services and influence adoption of the right solutions at the right time

Serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams

Technical & Business Transformation

Leverage your experience with large-scale transformations to shepherd customers through their AWS adoption stages, solving challenges through innovative ideas, skills, tools, and mechanisms

Frame deeply technical topics appropriately for different executive leaders (CIO, CFO, CMO, CTO, CISO) to drive alignment and decision-making

Advocate throughout AWS on behalf of customers, ensuring their success is prioritized across all touchpoints

Industry Expertise

Apply your fluency in the Life Sciences industry to translate business requirements into cloud solutions that address industry-specific challenges

Drive business outcomes focused on patient care, drug discovery, clinical trials, regulatory compliance, and healthcare innovation

Key job responsibilities

Experience & Qualifications

Proven track record leading transformational projects with senior leadership at large enterprise organizations

Experience with cloud adoption at large enterprise organizations, with demonstrated ability to drive strategic initiatives

Fluency in the Life Sciences industry, including understanding of regulatory requirements, clinical workflows, and industry challenges

Bachelor's degree (advanced degree preferred) in technical or business field relevant to the HCLS industry.

AWS Solution Architect Associate certification (current or ability to earn within 90 days of hire)

Skills & Attributes

Exceptional ability to lead through influence across diverse stakeholder groups

Critical thinking and self-motivation with proven ability to navigate ambiguity

Data-driven decision maker who uses metrics to measure success and drive improvements

Excellent communication skills, both written and verbal, with ability to tailor messaging to different audiences

Innovative mindset with passion for solving complex customer challenges

Travel 15-30% as needed, primarily for customer facing events.

About The Team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

The HCLS Industries team at AWS is committed to helping customers enable their transformation journeys. Our primary goal is to meet customers where they are and work backwards from their industry-specific needs to transform their business and industry. Our team speaks the language of our customers, focusing on business outcomes and industry use cases in everything we do — whether building products and solutions, selling, delivering, or partnering.

At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We celebrate innovation, encourage data-driven decision making, and foster an environment where diverse perspectives drive better outcomes.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s