Sr. Customer Service Associate (HELE Kalihi Kam | Full-Time)

Par Pacific Holdings, Inc.; Honolulu (HI); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Shift differential

Job summary

Par Pacific Holdings, Inc. is seeking a HELE Senior Customer Service Associate in Honolulu, HI. This role will provide prompt service, operate the POS, and handle cash while maintaining store standards and inventory control.

The position emphasizes teamwork, safety, and guest satisfaction, with eligibility for a $3.00 shift differential. The work location is 2260 Kamehameha Hwy, Honolulu, HI 96819, at a HELE convenience store.

Qualifications

• Minimum 21 years of age or older.
• Legal authorization to work in the United States without visa sponsorship.
• Valid driver's license required.
• Retail sales experience with cash handling preferred.

Responsibilities

• Provide prompt and courteous customer service at the store and at the gas pumps.
• Accurately ring up sales on the POS system and handle various payment methods.
• Cash handling including coupons and other forms of tender.
• Maintain store policies, safety, and environmental procedures.
• Receive, stock, and organize merchandise; assist with inventory and audits.
• Participate in safety programs and trainings; attend required meetings.
• Perform cleaning duties and assist with equipment upkeep and minor maintenance.
• Be a positive team player and support a collaborative work environment.
• Work with minimal supervision; may have flexible hours.

Skills

Customer service

Cash handling

Retail experience

Education

High School Diploma or GED

Tools

POS system

Job description

HELE Senior Customer Service Associate

Salary Range: $18.65 - $22.65 Hourly

$3.00 shift differential eligibility

Work Location: 2260 Kamehameha Hwy, Honolulu, HI, 96819

The Opportunity:

Howzit! We are Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue.

This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.

Primary Job Responsibilities:

• Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump
• Accurately ring up all sales on POS system, complies with all cash handling procedures including other payment types for products sold
• Responsible for all cash and other forms of tender, (i.e coupons)
• Comply with company policies and store procedures, including all safety and environmental policies and procedures
• Responsible for receiving, stocking and organizing merchandise
• Assist in maintaining proper inventory levels and shift audits
• Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed
• Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed
• Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment
• Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

Physical Demands:

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• Ability to follow safety procedures (eg. respond to safety alarms, contact 911 for emergencies)
• Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
• Frequent squatting and kneeling required for obtaining and/or replenishing items
• Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)
• Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distance
• Sometimes required to lift in excess of stated conditions up to 50 pounds
• Ability to climb a ladder to store or retrieve materials and/or place or remove signs

Note: There may be exposure to gas fumes and solvents, and occasional noise.

Qualifications

To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Additional qualifications include

• Valid driver's license required
• High School Diploma or GED preferred
• Experience in retail sales and handling cash preferredIlluminating that}.