Sr. Customer Quality Manager

Onsemi; San Jose (CA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

onsemi seeks a Senior Customer Quality Manager to lead customer quality requirements and partnerships across Medical, Semiconductor, Automotive, and Industrial segments. This hands-on, voice-of-the-customer role collaborates daily with Sales, Product & Test Engineering, Product Quality, Central Engineering, Manufacturing and BU Operations to deliver resolutions and improvements.

Based in the US with travel as needed, you will drive 8D/FA processes, quality KPIs, and customer audits, ensuring

Qualifications

• Bachelor/Master/PhD in Engineering with customer-facing skills.
• 10+ years in a comparable role for medical/semiconductor/automotive/quality.
• Experience handling PCN, RMAs and audits.
• Strong knowledge of quality tools (8D, FTA, Fishbone, 5-Why, etc.).
• Excellent communication and ability to work across worldwide time zones.

Responsibilities

• Be the key customer interface to manage customers' quality requirements and develop relationships.
• Lead customer quality improvement programs (KPI improvement, scorecards, QBRs).
• Lead cross-functional problem-solving activities and 8D; improve 5D cycle time across global teams.
• Improve customer trust by addressing VOC, issues, hot items, and action plans.
• Drive closure of quality-related issues, RMAs, and customer requests with stakeholders.
• Handle Medical/Semiconductor/Automotive complaints, field returns, 8D/FA cases, and audit support.
• Establish and maintain healthy customer relationships and periodic feedback.
• Describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
• Contain escalations promptly based on risk and FA analysis.
• Collaborate with customers to resolve issues and report issues promptly.
• Summarize quality issues and promote dashboards, pulses, and scorecards.
• Host customer quality audits and ensure closure of post-audit actions.
• Handle PCN processes in a timely manner without impacting device performance.

Skills

Quality tools & methodologies

Communication skills

Cross-functional collaboration

Problem-solving

Project management

Education

Bachelor/Master/PhD in Engineering or relevant field

Tools

APQP

ZVEI

AEC

VDA

PPAP

Job description

TheSenior Customer Quality Manageris an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer semiconductor quality requirements and developing customer relationships & partnership alliances. This role can be based in Allen, TX or Scottsdale, AZ

Reporting to the US Customer Quality Director in the US CQE organization, you will be the main focal point and the voice of the customer for semiconductor quality and reliability with Medical/Commercial/Industrial/Automotive customers. You will be the key customer-facing contact to manage customers' quality requirements and develop customer relationships. You will act as the customer quality champion and voice of the customer within onsemi, ensuring customer requirements are understood and met.

The position will require a strong medical device as well as semiconductor quality background, as daily collaboration with Sales, Product & Test Engineering, Product Quality, Central Engineering, Manufacturing & BU Operations is needed.

Responsibilities

• Be the key customer interface to manage customers' quality requirements and develop customer relationships.
• Lead customer quality improvement programs for customer KPI improvement (customer KPIs, customer quality card, Customer scorecards via QBRs)
• Lead cross-functional problem-solving activities and 8D, and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
• Improve Customer trust factors by listening & reviewing customer voice of concern, reconciling customer Issues & hot items & setting up clear strategies to improve them towards customer satisfaction.
• Solid Medical Device Quality/Semiconductor Quality/Engineering background
• Review of Customer Medical Quality Management and improving overall CQE KPIs
• Be a SME and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed on major customer quality topics.
• Handle Medical/semiconductor/automotive Customer field returns/8D/FA cases, and audit support.
• Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers.
• Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
• Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis.
• Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently.
• Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse, and customer score card techniques.
• Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items.
• Able to handle customer PCN (Product Change Notices) in a timely manner without impacting on customer quality, form fit and functioning of the device.
• I am willing to travel both domestically and internationally.

Qualifications

• Bachelor’s/Master's/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
• 10+ years in a comparable role for medical quality, semiconductor quality, Customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering, or production quality control in the semiconductor industry. Medical device exp. is a plus.
• Background in customer-facing roles, semiconductor, and/or the Medical Industry, and strategic leadership
• Hands-on skills in Quality tools and methodologie,s i.e., Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics, and structured problem-solving techniques.
• Strong technical problem-solving and hands-on skills in quality tools and methodologies, Semiconductor, Medical, and/or automotive, e.g., APQP, ZVEI, AEC, VDA, PPAP, etc.
• In-depth knowledge ofsemiconductor device & package failure mechanisms/symptoms.
• Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
• Excellent communication, technical writing, and presentation skills.
• A candidate should have a solid quality/engineering background, along with good teamwork and communication skills across worldwide time zones.

About Us

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work. onsemiis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [e-mail] for assistance.

Job Info

• Job Identification 2504692
• Job Category Engineering, Quality & Reliability
• Posting Date 03/10/2026, 02:31 PM
• Degree Level Bachelors
• Job Schedule Full time
• Job Shift Day
• Locations 150 Rose Orchard Way, San Jose, CA, 95134, US 2400 Lakeside Blvd #700, Richardson, TX, 75082, US 5701 N Pima Road, Scottsdale, AZ, 85250, US