Sr Customer Care Specialist (Manheim)

Cox Communications; Georgia; Hybrid; USD 30,000 - 45,000; Full time

Job summary

A leading communications company is looking for a skilled customer service representative in Georgia. This role offers an hourly pay rate up to $32.26, the ability to work remotely part-time, and a supportive work environment. Ideal candidates will have strong communication skills, attention to detail, and experience in customer service. Join us and enjoy benefits like paid time off and opportunities for career growth.

Benefits

Hourly base pay rate up to $32.26

Potential for commission and incentives

Minimum of 16 hours of paid time off every month

7 paid holidays

Flexible work option

Qualifications

• High School Diploma/GED and 5 years of experience in a related field.
• Excellent oral and written communication skills.
• Attention to detail and strong follow-through abilities.
• Demonstrated ability to adapt in a changing environment.
• Experience in customer service.

Responsibilities

• Become proficient in knowledge base requirements to resolve client needs.
• Maintain accurate documentation of client interactions.
• Manage a high volume of tasks timely.
• Build relationships by providing exceptional client service.
• Assist clients with onboarding and communicate about tools.

Skills

Excellent oral and written communication skills

Attention to detail

Strong follow-through abilities

Ability to adapt in changing environments

Customer service experience

Education

High School Diploma/GED with 5 years of experience

Job description

Overview

Why consider this job opportunity:

• Hourly base pay rate up to $32.26
• Potential for additional compensation, including commission and incentive programs
• Flexible work option with the ability to work remotely part-time
• Minimum of 16 hours of paid time off every month, along with 7 paid holidays
• Opportunity to work with iconic brands and cutting-edge technology in the automotive industry
• Supportive and people-centered work environment

Responsibilities

• Become proficient in knowledge base requirements to efficiently resolve client needs
• Maintain accurate documentation of client interactions and transactions
• Manage a high volume of tasks in a timely and efficient manner
• Build sustainable relationships and engage clients by providing exceptional service
• Assist clients with the onboarding process and communicate effectively about client-facing tools

Qualifications

• High School Diploma/GED and 5 years of experience in a related field, or a combination of education and experience totaling 7 years
• Excellent oral and written communication skills, particularly via phone and email
• Attention to detail and strong follow-through abilities
• Demonstrated ability to adapt in a changing environment
• Experience in customer service and a service-oriented professional demeanor

Preferred Qualifications

• Knowledge of auction and/or logistics/transportation
• Ability to multi-task in a fast-paced environment
• Experience in a customer-focused role with proven advocacy skills

#AutomotiveServices #CustomerCare #RemoteWork #CareerGrowth #CompetitivePay

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