Sr Cust Serv Rep

Motion Industries; Cleveland (OH); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and paid holidays

Sick leave

Descrizione del lavoro

Motion Industries in Cleveland, OH is seeking a Senior Customer Service Representative to respond to complex inquiries, place orders, and ensure accurate understanding of customer needs. Under limited supervision, you will use deep product knowledge to quote, entry orders, and coordinate with internal teams.

You will build relationships to drive repeat business, coach less experienced staff, and help optimize processes.

Competenze

• Requires high school diploma or GED with 5+ years in customer service.
• Strong communication, negotiation, and product knowledge are essential.
• Proficient computer skills and ability to multi-task in a fast-paced environment.

Mansioni

• Respond to complex customer inquiries, provide quotes, and process orders.
• Place orders via phone, email, or in person and ensure accuracy.
• Negotiate pricing within given parameters to protect gross profit.
• Build relationships to drive repeat business and improve processes.
• Coach and guide less experienced representatives.

Conoscenze

Communication skills

Negotiation

Product knowledge

Multi-tasking

Attention to detail

Computer skills

Formazione

High school diploma or GED

Descrizione del lavoro

Cleveland, OH, USA
Full time
R26_0000031489

Summary

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

Job duties

• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Licenses & Certifications

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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