Sr CRM Account Executive - Banking

ServiceNow; New York (NY); On-site; USD 139,400 - 188,500; Full time

Job summary

ServiceNow in New York seeks an experienced account executive to drive digital transformation by applying AI to work processes and demonstrating ROI for specialty solutions. You will influence territory strategy, support account planning, and ensure proposals align with Now Value principles in value-based conversations.

You will partner with the account team, coach other sellers, and engage customers and partners to envision value and win complex deals.

Qualifications

• Experience integrating AI into workflows, decision-making, or problem-solving.
• 7+ years knowledge on ROI of specialty solutions area to lead solution win.
• Experience as an AE or in a sales/customer service role.
• Understanding of business sales processes.
• Travel required: 30-50%.

Responsibilities

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.
• Provide input to AE during the account planning process based on territory strategy and recommendation.
• Ensure recommendation to territory strategy and account planning aligns with Now Value principles.
• Support customers to envision the value of a digital transformation and support development of strategy with account team, customers and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and alignment.
• Coach AEs, ADRs, ACE with specialty solution knowledge to identify opportunities and manage the sales cycle.
• Customize time allocation of responsibilities to territory needs and celebrate successes.
• Champion diversity and belonging to contribute to an open and inclusive environment.

Skills

AI integration

ROI leadership

AE / sales experience

Sales process understanding

Job description

What you get to do in this role

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

For positions in this location, we offer a base pay of $139,400 - $188,500 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.