Sr. Coordinator Individualized Care

Cardinal Health, Inc.; Dallas (TX); Hybrid; USD 61,606,000 - 87,968,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day (myFlex

Flexible spending accounts (FSAs)

Disability coverage (short & long-term

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking a remote Enrollment Support Specialist to help patients access therapies by accurately processing enrollment applications and coordinating benefits investigations.

You will communicate with patients and providers, gather missing information, and ensure precise data entry across our systems. The role emphasizes strong attention to detail, effective remote collaboration, and a commitment to timely, compassionate service within standard business hours.

Qualifications

• 3-6 years of experience in enrollment support or a similar role.
• High School Diploma, GED or equivalent work experience.
• Experience handling sensitive information and working remotely.

Responsibilities

• Assist external and internal customers with enrollment applications.
• Prepare and submit enrollment forms and supporting documents.
• Review forms for completeness and accuracy in the database.
• Conduct outbound communication to gather missing information.
• Perform benefits investigations to identify insurance coverage for medications.
• Record detailed activity notes and actions needed for Benefit Investigation processing.
• Collaborate with teammates to support patient needs.
• Address patient or representative questions about request status.
• Place outbound calls to patients/providers to clarify missing information.
• Ensure documentation is clear, accurate, and stored in the correct system.

Skills

Customer service

Attention to detail

Communication

Time management

Team collaboration

Education

High School Diploma or GED

Job description

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Must demonstrate a superior willingness to help external and internal customers
• Creates and completes accurate applications for enrollment with a sense of urgency
• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
• Conducts benefits investigations to identify patients’ insurance plan coverage for medications
• Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
• Working alongside teammates to best support the needs of the patient population
• Resolve patient's questions and any representative for the patient’s concerns regarding status of their request for assistance
• Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
• Documentation must be clear and accurate and stored in the appropriate system of record.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

TRAINING AND WORK SCHEDULES

Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $21.50 per hour - $30.70 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close

11/22/2026. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.