Sr. Coordinator, Dealer Services

CarMax Business Services; Richmond (VA); On-site; USD 43,300 - 60,600; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax Business Services is seeking a Senior Coordinator in Richmond, Virginia to lead initiatives that enhance auction operations and strengthen dealer relationships. This role demands strong leadership, problem-solving skills, and the ability to manage complex customer interactions while supporting organizational goals.

The position offers a base salary ranging from $43,300 to $60,600 with potential for bonus and equity. CarMax champions a diverse and inclusive culture with opportunities for career growth and impact.

Qualifications

• 1-2 years of customer service experience is required.
• Strong communication, organization, and customer service skills are necessary.
• A proven ability to work independently and manage multiple tasks effectively.

Responsibilities

• Lead initiatives that enhance auction operations and strengthen dealer relationships.
• Distribute workloads across a team of associates to meet daily goals.
• Analyze performance data to identify trends and drive productivity.

Skills

Customer service experience

Proficiency in Microsoft Office Suite

Communication skills

Ability to manage multiple tasks

Education

High school diploma or equivalent

Job description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

Position Overview

As a Senior Coordinator, you will lead initiatives that enhance auction operations, strengthen dealer relationships, and identify opportunities for continuous improvement. This role requires strong leadership, problem-solving skills, and the ability to manage complex customer interactions while supporting organizational goals and day-to-day business demands.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This position combines advanced operational expertise with strategic thinking to improve processes and deliver exceptional B2B experiences while supporting daily business operations.

Role Responsibilities

• Distribute and balance workloads across a team of 10–20 associates to meet daily goals
• Serve as the team’s technical SME, providing guidance and resolving escalations promptly
• Review work for accuracy and consistency, delivering feedback to improve efficiency
• Analyze performance data to identify trends, suggest process improvements, and drive productivity
• Partner with internal and external stakeholders to resolve issues and maintain strong relationships
• Support training initiatives, including developing materials and coaching new hires
• Assist with projects and facilitate meetings to ensure alignment with business objectives

Required Qualifications

• High school diploma or equivalent
• 1-2 years Customer experience service
• Proficiency in Microsoft Office Suite
• Strong communication, organization, and customer service skills
• Ability to work independently, manage multiple tasks, and deliver results
• Demonstrated teamwork behaviors aligned with CarMax valuesExperience in fast-paced environments with a focus on accuracy and professionalism

West Creek

This role will be based out of the CarMax Home Office (Richmond, VA) and associates will work onsite 4 days per week with the option to work remote on Fridays.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

$43,300.00 - $60,600.00

May be eligible for bonus and equity.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable{