Sr Coord: IT Support

Vail Resorts; New Hampshire; Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Ski passes for employees

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Training and professional development

Job summary

Vail Resorts is hiring for a Winter Seasonal IT Support Senior Coordinator to provide day-to-day IT help for hardware and software at a resort location. You will assist with procurement, create SOPs, mentor teammates, and manage tickets to resolve issues in a Windows LAN and POS environment, delivering an Experience of a Lifetime for staff and guests.

The role emphasizes safety, guest service, and adherence to company values, with opportunities for training and growth within the IT organization.

Responsibilities

• Provide end-user IT support and maintenance for hardware and software
• Assist with procurement and create/update documentation/SOPs
• Mentor coworkers and use ticketing system to track progress
• Support multiple POS systems and Windows client/server LAN environment
• Ensure safety and guest service while upholding company values

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

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Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Job Summary:

The PC Technician: Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assists, trains and mentors coworkers, and uses a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.

The PC Tech Senior Coordinator has much in common with the PC Tech Coordinator, and, in addition, comes to the position with IT experience; develops a working knowledge of Vail’s organizational structure, updates and/or creates SOPs; assists, trains and mentors IT coworkers; and assists with procurement.

Job Specifications:

Starting Wage:$22.09/hr - $25.99/hr

Employment Type:Winter Seasonal 2026/2027

Shift Type:Full Timehours available

Minimum Age:At least 18 years of age

Housing Availability:No

Job Responsibilities:

Be Safe:

Prioritize and ensure personal,coworkerand guest safety in all aspects of your work.

Adhere to company safety policies and procedures.

Engage in companytrainingsand initiatives to support safety.

Serve Others:

Develop and exercise competency supporting VailResortsinternal applications and systems, addressing issues that can be resolved locally and escalating asappropriate.

Use the work ticket management system to manage totalwork flowfor support tickets in alignment with company metrics and Key Performance Indicators (KPI).

Mentor/share job knowledge with junior PC Techs.

Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.

Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.

Drive Value for the Company:

Provide support for resort and remote-location sales points and peripherals.

Provide end-user supportofIT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.

Configure, track,maintainand properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.

Create andmaintainaccuratedocumentation and SOPs, as assigned.

Strive for continual improvement and growth by activelyparticipatingin company and IT-specific training.

Suggest and implementnew ideasand tactics for improving user support and the guest experience.

Develop working knowledge of VailResortsIT organizational structure and processes.

Mentor and share job knowledge/skills with junior PC Techs.

Assistwith procurement.

Do Right:

Follow and ensure that all users are following IT-related company procedures,guidelinesand policies.

Perform tasks with integrity by always doing the right thing.

Do Good:

Engage and support the community--contribute to its success.

Promote all company values.

Be Inclusive:

Welcome and engage with all guests and coworkers.

Support and engage in the company’s diversity,equityand inclusion efforts.

Have Fun:

Maintain a positive attitude with all aspects of the job.

Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.

Other duties and projects as assigned.

Job Requirements:

Positive, enthusiastic, and friendly.

Solution oriented withdesireto learn new skills.

Familiar with technology support in an enterprise environment.

Able to workindependentand prioritizework load.

Ability to sit and stand forlong periodsof time.

Able to move 50lbs(withassistanceif needed).

Shouldbe abletoworka schedule that can include weekends and holidays.

Ability to ski or snowboard atintermediatelevel, or desire to learn.

Valid US driver’s license.

The expected Total Compensation for this role is$22.09/hr - $25.99/hr. Individual compensation decisions are based on a variety of factors.

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518006
Reference Date:09/28/2026
Job Code Function:IT Support