Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC; LaPlace (LA); On-site; USD 37,000 - 43,000; Full time

Job summary

A financial services company in LaPlace seeks a Sr. Consumer Loan Specialist to enhance customer experience and manage loan applications. The ideal candidate will have strong sales skills, experience in consumer finance, and effective communication abilities. Offering competitive salary and extensive benefits, including health insurance and a 401(k) plan.

Benefits

Health, Dental, & Vision Insurance

15 days of Paid Time Off (PTO)

401k + employer match

Monthly incentive bonus pay

Employee Assistance Program

Qualifications

• 2+ years in a goal-oriented, incentive-based sales role.
• Experience in the consumer finance industry preferred.
• Willingness to comply with background checks and insurance licensing.

Responsibilities

• Originate new loan business with customers.
• Complete loan applications and proposals.
• Assist borrowers with the loan process.

Skills

Sales skills

Customer relationship management

Communication skills

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows

Job description

Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!

This position offers a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. We provide amazing benefits and perks, including health, dental, and vision insurance with employer contributions, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability. If this sounds like the right opportunity in the financial services industry for you, apply today!

As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set an example for other team members. The successful candidate will possess a professional demeanor, an outgoing/positive attitude, reliability, and excellent oral and written communication skills.

ABOUT REPUBLIC FINANCE

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We serve over 300,000 customers in more than 250 communities throughout the US and continue to expand into new states each year. Our core values focus on Our Team, Our Customers, and Our Performance. We identify lending options that fit each customer’s unique needs and are committed to giving back to the community. Company-wide, we hold annual fundraisers for the Juvenile Diabetes Research Foundation (JDRF) and the American Cancer Society, among other philanthropic efforts.

We offer many growth opportunities in a supportive culture where teamwork helps us continuously improve and reach our goals. We recognize our employees with competitive pay, great benefits, and rewarding performance.

Job responsibilities are as follows:

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve customer issues.
• Effectively builds trust with customers and internal staff by embodying the organization’s core values, policies, procedures and compliance.
• Processes insurance claims, follow-ups and payments daily and maintains the insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answers incoming phone calls and checks the branch voicemail.
• Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposits and importing live checks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work well independently, as well as a dedicated team member.
• Ability to work in a fast-paced environment and navigate changing priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with company policy regarding employment credit checks, background checks, and drug screening.
• Ability to meet the eligibility requirements for insurance licensing to sell voluntary insurance products (eligibility is based on a criminal background check conducted by the state’s department of insurance).

Benefits

We offer a competitive compensation and benefits package including:

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401k + employer match
• Company-provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support
• Employee of the Month Program
• Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.