Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC; Albany (GA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) with match

Bonuses

Disability insurance

Job summary

Republic Finance, LLC in Albany, GA, is seeking a Sr. Consumer Loan Specialist to originate consumer loans and deliver a positive total customer experience.

You will complete loan applications, develop customer relationships, and help meet sales goals while supporting daily branch operations. The role offers a competitive salary of $36,000 per year plus an uncapped monthly bonus averaging $8,000, plus comprehensive benefits including health, dental, vision, PTO, holidays, and a 401(k) with

Qualifications

• Customer service oriented and sales-driven.
• Ability to originate and process loan applications.
• Strong communication and relationship-building skills.
• Reliability and professional demeanor.

Responsibilities

• Originate consumer loans and develop customer relationships.
• Complete loan applications, proposals and offers; follow up with applicants.
• Explain loan processes and products to borrowers.
• Assist Branch Manager with daily branch operations and compliance.

Skills

Customer service

Sales skills

Loan origination

Communication

Problem solving

Tools

CRM software

Job description

Overview & Responsibilities

Are you looking for a long‑term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!

This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long‑term disability. If this sounds like the right opportunity in the financial services industry for you,.

As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will posses a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

ABOUT REPUBLIC FINANCE

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year! Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our communities. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fund raiser for St. Jude Children’s Research Hospital.

Our growing company offers a bright future for our employees. We work to provide a clear career path and many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees by offering great benefits and competitive pay and by rewarding performance.

Job responsibilities are as follows:

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever‑growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
• Processes insurance claims, follow‑ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.