Sr Consultant, BU Continuous Improvement

TIAA; Frisco (TX); On-site; USD 87,000 - 120,000; Full time

Job summary

The Business Continuous Improvement Mgmt role at TIAA drives improvement projects from research through implementation. Working with cross-functional teams, you identify opportunities, design solutions, and measure impact using metrics to demonstrate value across the organization.

You will partner with leaders to execute process enhancements, mentor junior staff, and ensure smooth transitions to new programs while aligning with Lean, Six Sigma, and SAFe practices.

Qualifications

• 3+ years in process improvement, operations, management consulting, or related discipline
• 3+ years autonomously managing complex workstreams and reporting to senior leadership
• 3+ years applying Lean, root cause analysis
• Proficiency in MS Office with executive-ready presentations and data visuals
• SAFe certification or substantial experience with scaled Agile frameworks
• Lean Six Sigma Green Belt or Black Belt

Responsibilities

• Conducts process improvement analyses to identify upgrades aligned with business goals
• Implements complex process enhancements to improve efficiency and cost effectiveness
• Partners with functional teams to discuss needs and strategize solutions
• Reviews diagnostics to prioritize value creation projects
• Implements process enhancements to improve operating efficiencies and cost effectiveness
• Ensures smooth transition to new programs and solutions across the organization
• Uses metrics to demonstrate impact of changes
• Coaches and mentors junior professionals

Skills

Process improvement

Operations

Management consulting

Autonomous work

Metrics reporting

Lean principles

Root cause analysis

MS Office

MS Excel

PowerPoint

Visio

SAFe

Lean Six Sigma

Education

Bachelor's degree preferred

Tools

Excel

PowerPoint

Visio

Job description

The Business Continuous Improvement Mgmt job facilitates the operations of improvement projects from initial research and assessment stages through the transition and implementation phases. Working under limited supervision, this job partners with functional teams across the organization to identify and execute improvement strategies that best enhance operations. This job also utilizes metrics to measure the impact of process enhancements after they are implemented by the organization.

Key Responsibilities and Duties

• Conducts process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
• Implements complex process enhancements to improve operating efficiencies and cost effectiveness within the organization.
• Partners with functional teams across the organization to discuss and determine needs for business improvements and to strategize possible business solutions.
• Reviews business diagnostics that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
• Implements process enhancements to improve operating efficiencies and cost effectiveness within the organization.
• Works with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Utilizes metrics to demonstrate the impact that implemented changes have had on the organization.
• Coaches and mentors work of lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

7IC

Required Qualifications

• 3+ years of experience in process improvement, operations, management consulting, or a related discipline
• 3+ years of experience working autonomously, managing complex workstreams, tracking and reporting metrics, and presenting results to senior and executive leadership
• 3+ years of experience applying process improvement and change management methodologies, including Lean principles and root cause analysis
• Proficiency in Microsoft Office products including Excel, Word, PowerPoint and Visio, with the ability to build compelling executive-ready presentations and data visualizations
• Any of the following:
• SAFe (Scaled Agile Framework) certification such as SAFe Agilist (SA), SAFe Practitioner (SP), SAFe Scrum Master (SSM), or equivalent, or substantial, demonstrable experience leading or supporting delivery within SAFe or other scaled Agile frameworks
• Lean Six Sigma Green Belt or Black Belt certification or equivalent applied experience leading data-driven process improvement initiatives using Six Sigma methodologies

Preferred Qualifications

• Experience or Knowledge working with Agentic AI technologies
• Experience translating complex data and process findings into clear, actionable recommendations for stakeholders and executive audiences
• Experience collaborating with IT partners to define and shape requirements development strategy, and own the prioritization process across multiple workstreams or initiatives

Related SkillsAccountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning

Anticipated Posting End Date:

2026-11-02Base Pay Range: $87,000/yr - $120,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

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Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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