Sr Consultant, BU Continuous Improvement

TIAA; Charlotte (NC); On-site; USD 87,000 - 120,000; Full time

Job summary

TIAA in Charlotte, NC seeks a seasoned process improvement professional to lead analytics and implementation of efficiency initiatives across business units. The role partners with cross-functional teams to identify needs, quantify value, and drive sustainable changes with executive-ready communications.

The ideal candidate has 3+ years in process improvement or management consulting, Lean and Six Sigma certifications, and strong MS Office data skills. A SAFe or agile background is a plus.

Qualifications

• 3 years of experience in process improvement, operations, management consulting, or a related discipline
• 3 years of experience working autonomously, managing complex workstreams, tracking and reporting metrics, and presenting results to senior and executive leadership
• 3 years of experience applying process improvement and change management methodologies, including Lean principles and root cause analysis
• Proficiency in Microsoft Office products including Excel, Word, PowerPoint and Visio, with the ability to build compelling executive-ready presentations and data visualizations
• SAFe (Scaled Agile Framework) certification such as SA, SP, SSM, or equivalent, or substantial experience leading or supporting delivery within SAFe or other scaled Agile frameworks
• Lean Six Sigma Green Belt or Black Belt certification or equivalent applied experience leading data-driven process improvement initiatives using Six Sigma methodologies

Responsibilities

• Conducts process improvement analyses to identify upgrades aligned with business unit goals
• Implements complex process enhancements to improve operating efficiencies and cost effectiveness
• Partners with functional teams to discuss needs for improvements and strategize solutions
• Reviews diagnostics to quantify and prioritize value creation projects
• Implements process enhancements to improve operating efficiencies and cost effectiveness
• Ensures smooth transition to new programs and solutions across the organization
• Uses metrics to demonstrate impact of implemented changes
• Coaches and mentors lower-level professionals

Skills

Accountability

Adaptability

Agile Methodology

Business Acumen

Business Process Improvement

Business Process Understanding

Change Management

Consultative Communication

Executive Presence

Influence

Prioritizes Effectively

Problem Solving

Program Management

Relationship Management

Resource Planning

Education

University (Degree) Preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Job description

Key Responsibilities and Duties

• Conducts process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
• Implements complex process enhancements to improve operating efficiencies and cost effectiveness within the organization.
• Partners with functional teams across the organization to discuss and determine needs for business improvements and to strategize possible business solutions.
• Reviews business diagnostics that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
• Implements process enhancements to improve operating efficiencies and cost effectiveness within the organization.
• Works with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Utilizes metrics to demonstrate the impact that implemented changes have had on the organization.
• Coaches and mentors work of lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3 Years Required; 5 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

7IC

Required Qualifications

• 3 years of experience in process improvement, operations, management consulting, or a related discipline
• 3 years of experience working autonomously, managing complex workstreams, tracking and reporting metrics, and presenting results to senior and executive leadership
• 3 years of experience applying process improvement and change management methodologies, including Lean principles and root cause analysis
• Proficiency in Microsoft Office products including Excel, Word, PowerPoint and Visio, with the ability to build compelling executive-ready presentations and data visualizations
• Any of the following:
• SAFe (Scaled Agile Framework) certification such as SAFe Agilist (SA), SAFe Practitioner (SP), SAFe Scrum Master (SSM), or equivalent, or substantial, demonstrable experience leading or supporting delivery within SAFe or other scaled Agile frameworks
• Lean Six Sigma Green Belt or Black Belt certification or equivalent applied experience leading data-driven process improvement initiatives using Six Sigma methodologies

Preferred Qualifications

• Experience or Knowledge working with Agentic AI technologies
• Experience translating complex data and process findings into clear, actionable recommendations for stakeholders and executive audiences
• Experience collaborating with IT partners to define and shape requirements development strategy, and own the prioritization process across multiple workstreams or initiatives

Related Skills

Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning

Anticipated Posting End Date:

2026-11-02

Base Pay Range: $87,000/yr – $120,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we’re a market-leading retirement company fueled by world-class asset management. But we’re not just another legacy financial services firm. We’re fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we’re on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrow’s challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen’s entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients’ lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our .

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our , and you can read more about your rights and view government notices .

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TIAA maintains a drug-free and smoke/free workplace.

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