Sr. Commercial Technology Solutions Delivery Program Manager

Frontier Airlines; Denver (CO); Hybrid; USD 123,000 - 164,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) retirement savings options

Travel privileges for Frontier and the

Hybrid schedule for Denver HQ roles

Employee support programs

Job summary

Frontier Airlines is seeking a Senior Program Manager, Commercial Technology Solutions Delivery to lead strategic technology initiatives across Web, Mobile, and NDC. You will bridge business stakeholders, technology teams, and executives to ensure programs are delivered on time and within scope.

You will oversee end-to-end delivery, manage offshore delivery teams, and drive governance, metrics, and decision-making to support commercial operations and growth.

Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, or related field required.
• 8+ years of experience leading technology delivery, project management, program management, or PMO functions required.
• 3+ years of experience managing large-scale commercial technology initiatives required.
• Experience leading global or offshore delivery teams required.
• Strong understanding of Agile, Scrum, and hybrid project delivery methodologies required.
• Experience with Azure DevOps, Jira, Smartsheet, Microsoft Project, or similar project management and Agile tools required.
• PMO certification (PMP, PgMP, PMI-ACP, Scrum Master, or SAFe) preferred.
• Experience supporting Commercial Operations, Sales Technology, or digital transformation initiatives preferred.
• Experience managing portfolios of medium-to-large scale technology projects, incl. $1M+ budgets and/or multiple teams, preferred.

Responsibilities

• Lead strategic commercial technology programs and initiatives spanning Web, Mobile, and NDC; establish program governance structures, steering committees, executive reviews, and stakeholder communications.
• Develop and maintain integrated delivery plans that align project milestones, dependencies, resource allocations, risks, issues, and business outcomes across multiple workstreams.
• Oversee end-to-end delivery of technology solutions from planning and requirements through deployment and adoption, ensuring alignment between business priorities and technology execution.
• Provide leadership and oversight to offshore Scrum Masters and Agile delivery teams, including consistent Agile practices, ceremonies, sprint execution, backlog refinement, impediment removal, and delivery reporting.
• Consolidate sprint-level metrics into program-level reporting and executive dashboards; translate Agile delivery progress into milestone-based status updates for senior leadership.
• Partner with Product Managers, Architects, Engineering Leaders, Business Sponsors, and external partners to define delivery roadmaps, success metrics, escalation paths, and key decisions.

Skills

Executive communication

Stakeholder management

Agile methodologies

Cross-functional leadership

Risk management

Education

Bachelor's degree in IT/Business/Engineering

Tools

Azure DevOps

Jira

Smartsheet

Microsoft Project

Job description

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.

As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Support for work, life and travel

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.

We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

What Will You Be Doing?

The Senior Program Manager, Commercial Technology Solutions Delivery leads the planning, governance, execution, and successful delivery of strategic commercial technology initiatives across the organization. This role bridges business stakeholders, technology teams, and executive leadership to ensure commercial programs are delivered on time, within scope, and aligned to business objectives.

Essential Functions

• Lead strategic commercial technology programs and initiatives spanning Web, Mobile, and NDC; establish program governance structures, steering committees, executive reviews, and stakeholder communications. 25%
• Develop and maintain integrated delivery plans that align project milestones, dependencies, resource allocations, risks, issues, and business outcomes across multiple workstreams. 20%
• Oversee end-to-end delivery of technology solutions from planning and requirements through deployment and adoption, ensuring alignment between business priorities and technology execution. 20%
• Provide leadership and oversight to offshore Scrum Masters and Agile delivery teams, including consistent Agile practices, ceremonies, sprint execution, backlog refinement, impediment removal, and delivery reporting. 15%
• Consolidate sprint-level metrics into program-level reporting and executive dashboards; translate Agile delivery progress into milestone-based status updates for senior leadership. 10%
• Partner with Product Managers, Architects, Engineering Leaders, Business Sponsors, and external partners to define delivery roadmaps, success metrics, escalation paths, and key decisions. 10%

Other Functions

• Drive continuous improvement initiatives across project management and Agile delivery functions.
• Establish KPIs and performance metrics for project and sprint delivery effectiveness.
• Foster a culture of accountability, collaboration, transparency, and operational excellence.
• Build scalable delivery processes that support organizational growth and increasing project complexity.

Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, or related field required.
• 8+ years of experience leading technology delivery, project management, program management, or PMO functions required.
• 3+ years of experience managing large-scale commercial technology initiatives required.
• Experience leading global or offshore delivery teams required.
• Strong understanding of Agile, Scrum, and hybrid project delivery methodologies required.
• Experience with Azure DevOps, Jira, Smartsheet, Microsoft Project, or similar project management and Agile tools required.
• PMP, PgMP, PMI-ACP, Scrum Master, or SAFe certification preferred.
• Experience supporting Commercial Operations, Sales Technology, or digital transformation initiatives preferred.
• Experience managing portfolios of medium-to-large scale technology projects, including $1M+ budgets and/or multiple teams, preferred.

Knowledge, Skills And Abilities

• Proven ability to manage multiple concurrent projects and cross-functional stakeholders.
• Excellent executive communication, presentation, and stakeholder management skills.
• Ability to translate sprint execution into program-level progress, executive dashboards, and milestone achievement reporting.
• Strong risk, issue, dependency, budget, quality, and resource management capabilities.
• Ability to coach Scrum Masters and delivery leads on Agile methodologies, delivery execution, and stakeholder engagement.
• Ability to facilitate alignment across distributed global teams and optimize team capacity, resource planning, and delivery performance.
• Familiarity with KPI development, delivery analytics, and executive reporting frameworks.

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Salary Range

$123,462 -$163,873

Please note: this role will close on or before 10/31/26.

Positions Supervised

Offshore Scrum Masters and delivery leads.

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.