Sr. Client Success Strategy and Operations Analyst

Addepar, Inc.; New York (NY); On-site; USD 119,000 - 149,000; Full time

Job summary

Addepar, Inc. is seeking a Sr. Client Success Strategy and Operations Analyst in New York, NY. You will help shape how Client Success and Services operate, bridging vision with people, processes and systems for long-term customer success.

Candidate thrives in a fast-paced SaaS environment, translating complex operational challenges into executive-ready insights and actions. Strong analytical skills and cross-functional collaboration are essential.

Qualifications

• 3–5 years of experience in management consulting, strategy and operations, or CS/revenue ops at a fast-paced SaaS company.
• Strong analytical and quantitative skills with the ability to translate data into actionable insights.
• Proficiency in Excel/Google Sheets; familiarity with BI tools such as Databricks is a plus.

Responsibilities

• Bring analytical rigor and creative problem solving to Client Success operations, improving health scoring and net revenue retention.
• Define, maintain, and report KPIs to give leadership a clear view of performance and where to invest.
• Enable decision making for CS leadership via dashboards and clear strategic communications.
• Design scalable CS processes and playbooks, leading change management and ownership handoffs.
• Support scaling of Services by outlining operational requirements and resourcing decisions.
• Lead cross-functional projects across CS, Sales, R&D, Finance and other teams.

Skills

Analytical skills

Excel/Sheets

Data interpretation

Executive communication

Cross-functional collaboration

Tools

Databricks

Job description

Sr. Client Success Strategy and Operations Analyst

New York, NY

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore.

The Role

We are currently seeking a Client Success Strategy and Operations Senior Analyst.

Addepar is looking for a driven and adaptable professional to join our Client Success Strategy & Operations team. In this role, you'll help define and optimize how our Client Success and Services organization operates. You'll develop recommendations and solutions that bridge the gap between our client success vision and the people, processes, and systems that deliver on it day to day. You'll work cross-functionally across CS, Services, Sales, and R&D to drive alignment and ensure our clients are set up for long-term success. This is a dynamic role ideal for someone looking to combine strategic thinking with hands-on operational execution in a high-growth SaaS environment.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B , F-1 /OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You'll Do

• Bring analytical rigor and creative problem-solving to Client Success operations, developing strategies and operational frameworks to improve health scoring, net revenue retention, and team utilization and capacity planning


• Develop, define, and maintain KPIs and performance metrics for the Client Success organization, ensuring leadership has a clear, data-driven view of what's working and where to invest


• Enable decision-making for CS leadership through reporting, dashboards, and clear communication of strategy and operational performance


• Design and document scalable CS processes and playbooks, and lead change management efforts to drive adoption, defining clear ownership, handoffs, enablement plans, and success metrics to measure impact


• Support the development and scaling of Addepar's Services business by identifying operational requirements, building frameworks for service delivery, and informing go-to-market and resourcing decisions


• Take ownership of cross-functional projects: create plans, track milestones, manage dependencies, and drive execution across CS, Sales, R&D, Finance, and other teams

Who You Are

• Curious, proactive, and team-oriented with a bias toward action


• A self-starter with a \"how do we get better\" mindset. You naturally spot friction in processes and move to fix it


• Excited about solving hard problems in a fast-paced, fluid environment while maintaining high attention to detail and a commitment to follow-through


• Someone with a proven track record translating ambiguous, complex operational challenges into concise and impactful executive level communication


• Strong analytical and quantitative skills, including the ability to work with large datasets, identify trends, and deliver actionable insights. Proficiency in Excel/Google Sheets required; familiarity with BI tools such as Databricks or other analytics platforms is a plus


• An effective communicator who can build bridges across CS, Sales, R&D, and Finance. Comfortable engaging with senior stakeholders and influencing without authority


• 3-5 years of experience in management consulting, strategy and operations, or CS/revenue operations at a fast-paced SaaS company, with demonstrated excellence in strategic problem-solving and process optimization

Addepar takes a market-based approach to pay. A successful candidate's starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for this role within the United States.

Compensation for this role includes base salary + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Base Salary Range

$119,000 - $149,000 USD

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.


• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.


• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.


• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.


• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.