Sr. Client Director

Tealium; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Stock options

Medical, dental, vision insurance

401k with company match

Flexible PTO

Parental leave

Job summary

Tealium is seeking a Sr. Client Director to own the commercial strategy, retention, and growth for a portfolio of high-value enterprise customers. This remote U.S.

role supports Western regions, requiring leadership in renewal and expansion strategies and cross-functional collaboration with internal teams to maximize RoI and cloud value. You will drive multi-threaded relationships, identify whitespace and new use cases, and lead compelling business cases tied to measurable outcomes, ensuring

Qualifications

• 7+ years in customer-facing SaaS roles (Solutions Consulting, AE, CSM, TAM).
• Proven ability to translate customer priorities into measurable outcomes.
• Strong cross-functional collaboration with Sales, Operations, Legal, and Finance.
• Ability to manage complex deals and multi-threaded relationships from practitioners to executives.

Responsibilities

• Own the commercial strategy and account plan for enterprise customers.
• Develop expansion pipeline by identifying whitespace and new initiatives.
• Lead renewal and expansion strategies from identification to contract execution.
• Build business cases and expansion proposals linking priorities to Tealium capabilities.
• Partner with internal teams to drive outcomes, adoption, and growth.
• Forecast, manage pipeline, and mitigate churn and downsell risk.

Skills

Enterprise SaaS

Account management

Sales leadership

Strategic planning

Negotiation

Cross-functional teamwork

AI tools

Job description

WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real‑time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a results-driven Sr. Client Director to own the commercial strategy, retention, and growth of a portfolio of high-value enterprise customers. This is a sales-focused account management role responsible for protecting and expanding recurring revenue, developing expansion pipeline, and increasing Tealium’s strategic footprint across assigned accounts.

As the commercial owner of each account, you will develop and execute strategic account plans that align Tealium’s capabilities with customers’ most important business initiatives. You will identify and create new revenue opportunities, lead renewal and expansion strategies, drive product adoption that supports future growth, and proactively manage risks that could impact retention or revenue. Success will be measured by your ability to deliver against renewal, expansion, NRR, and account growth targets.

The ideal candidate brings a strong enterprise sales mentality to account management. You have a proven ability to uncover opportunities within complex organizations, build and maintain expansion pipeline, navigate sophisticated buying processes, and develop multi-threaded relationships from practitioners through executive leadership. You are comfortable leading commercial negotiations, creating compelling business cases, and connecting customer priorities to measurable outcomes that drive additional investment in Tealium.

You will partner closely with Solutions Consulting, Professional Services, Support, Product, and other internal teams, while maintaining clear ownership of the commercial relationship and account growth strategy. You will use customer data, account intelligence, and AI-enabled workflows to identify whitespace, prioritize opportunities, improve forecast accuracy, mitigate churn and downsell risk, and continuously expand Tealium’s value within each customer.

This is a remote U.S. role supporting customers across the Western United States. Candidates based in the Western U.S. are strongly preferred to support alignment with customer time zones and facilitate travel throughout the region based on customer and business needs.

YOUR DAY TO DAY

• Own the commercial strategy and account plan for a portfolio of enterprise customers, with accountability for retention, expansion, and overall account growth.

• Build and maintain a healthy expansion pipeline by identifying whitespace, uncovering new business initiatives and use cases, and proactively creating opportunities across the Tealium platform.

• Develop and maintain multi-threaded relationships across customer organizations, building strong partnerships with key stakeholders, economic buyers, and executive decision-makers.

• Lead renewal and expansion strategies from opportunity identification through negotiation and contract execution, with a focus on protecting recurring revenue and growing customer investment in Tealium.

• Build compelling business cases and expansion proposals that connect customer priorities and business outcomes to Tealium’s capabilities, demonstrating measurable value and ROI.

• Partner with Solutions Consulting, Professional Services, Support, Product, and Marketing to drive successful customer outcomes, accelerate adoption, and identify opportunities for additional growth.

• Leverage product usage, customer health signals, account intelligence, and AI-enabled tools to identify whitespace, prioritize opportunities, mitigate churn and downsell risk, and inform account strategy.

• Maintain disciplined pipeline management and forecasting, providing accurate visibility into renewals, expansion opportunities, risks, next steps, and expected outcomes.

• Continuously identify opportunities to expand Tealium’s strategic footprint by introducing new products, capabilities, and use cases aligned with each customer’s evolving business priorities.

WHAT YOU BRING TO TEALIUM

• 7+ years in customer-facing roles (Solutions Consulting, Account Executive, Customer Success, Technical Account Manager) within SaaS, Customer Data Infrastructure, Customer Data Platforms (CDP), Tag Management, Data Clouds, or Digital Marketing ecosystems.

• Proven ability to establish credibility with decision-makers and construct data-driven business cases that align complex technology solutions with client goals.

• Exceptional cross-functional collaboration skills with a track record of aligning internal stakeholders, including Sales, Operations, Legal, and Finance, to streamline deal execution.

• Project and program management capability, with experience coordinating complex, cross-functional customer initiatives, managing dependencies, risks, timelines, and stakeholders to drive clear accountability and successful delivery.

• Technical fluency and agility, with the ability to quickly translate complex data architecture concepts into clear, value-oriented business impact for non-technical stakeholders.

• Modern operational mindset, leveraging AI tools and predictive analytics to improve productivity, track health metrics, and make informed strategic account decisions.

• Adaptable, resourceful problem-solving approach paired with a commitment to continuous learning in an evolving martech landscape.

• Strong negotiation capability combined with transparent, polished communication skills that foster long-term customer trust and alignment.

• Ability to support customers across Western U.S. time zones and travel throughout the region as needed; candidates based in the Western U.S. are strongly preferred.

WAGE TRANSPARENCY

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

• Employees are eligible to receive an annual bonus and stock options.

• Employees and their families are eligible for medical, dental, vision, life, and disability insurance.

• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.

• Employees are eligible for flexible paid time‑off and extended paid parental leave.

• We offer 11 paid holidays annually with an additional Healium Be‑Well break for most employees.

• We offer 15 hours of paid work time for volunteer activities and programs.

• Our sick leave accrual is the following for our employees:

  • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.

  • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.

  • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/. Additional details regarding the benefits package will be provided during your interview process.

Compensation Range- $120,000 - $150,000 Base + Variable Compensation

#LI-Remote

WHY YOU WANT TO WORK HERE

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, paid time‑off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well‑being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity.

*Offerings vary by level and location.