Sr. Claims Specialist

BITCO Insurance Companies; Duluth (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off and holidays

Health, dental, and vision insurance

Education and training opportunities

Job summary

A leading insurance firm is seeking a Sr. Claims Specialist for its Atlanta office. The role offers a hybrid work schedule and focuses on managing claims across multiple lines of insurance, particularly liability. You will review policies, investigate claims, and negotiate settlements. Candidates should have over 5 years of experience in claims handling, strong customer service skills, and the ability to travel as needed. Benefits include competitive salary, health insurance, and flexible hours.

Qualifications

• Minimum of 5 years of experience in coverage review, claims administration, and claims investigation.
• Knowledge of negligence principles and investigation techniques.
• Ability to obtain and maintain state adjusting licenses.

Responsibilities

• Review, analyze, and interpret policy conditions for claims.
• Investigate claims and evaluate legal issues.
• Negotiate settlements and resolve claims with claimants.

Skills

Claims Investigation

Coverage Review

Claims Settlement

Negotiation techniques

Customer service

Job description

BITCO Corporation, headquartered in Davenport, IA, is currently seeking a Sr. Claims Specialist to join our regional office located in Atlanta GA. With 11 branch offices in 10 states, BITCO provides quality insurance services to specialized industries including construction, forest products and oil & gas.

This position is eligible for a hybrid work schedule with required business travel to BITCO office locations, customer offices, and other litigation‑related travel.

Position Summary

This position provides key support in the handling of claims across multiple lines of coverage, with a focus on Liability (Commercial Auto, Commercial Property and General Liability). This includes assessing claim coverage, liability, legal and damage issues, and investigating, evaluating, and effectively resolving all assigned claims in a timely manner according to company and regulatory guidelines. Provides a high level of customer service to internal and external business partners.

Primary Responsibilities

• Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
• Prepare reservation of rights letters, non-waiver agreements, and coverage DISCLAIMERS to address claim coverage issues
• Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
• Investigate claims to evaluate coverage and legal issues, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
• Provide proper documentation and reporting of investigation and claims handling activities
• Negotiate, including through mediation, arbitration, or other court‑supervised settlement efforts, settlements, and resolve claims with claimants, insureds, and their lawyers; provide appropriate claims resolution documents
• Maintain a working knowledge of regulatory and jurisdictional requirements
• Provide direction to and management of defense counsel, independent adjusters and other third parties retained to assist in a particular claim
• Other duties as assigned

Qualifications

• Minimum of 5 years of experience with the following:
• Coverage Review – interpreting policies, agreements and DISCLAIMERS
• Claims Investigation – Statements, authorizations, retention of qualified experts and counsel
• Claims Administration – Reports, review reserves, compliance knowledge of laws and procedures
• Claims Settlement – Preparation of DISCLAIMER letters, releases, and proof of loss statements; participation in legal court proceedings when necessary
• Knowledge of coverage, negligence principles, investigation and negotiation techniques
• Ability to obtain and maintain state adjusting licenses, as needed
• Must be service‑oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Ability to communicate clearly and effectively with our customers, claimants, opposing counsel, defense counsel, and members of the public
• Ability to manage and organize workload of multiple tasks simultaneously
• Excellent judgement, negotiation, and decision making skills
• Must be able to travel between different off‑site locations or overnight in an expeditious manner
• Experience in handling liability claims in one or more of the following states: FL, GA, AL, NC, SC, VA, and PA

Benefits

• Competitive salary and benefits
• Paid time off and 12 paid holidays a year
• Health, dental, and vision insurance
• Company paid life insurance – 2x annual earnings
• Old Republic 401(k) Savings and Profit Sharing Plan
• Education and training opportunities
• Insurance designations encouraged with financial assistance available
• Daily two‑hour flexible start and end time for 7.5‑hour workday
• Employee Fitness Program