Sr. Claims Examiner

Markel; Houston (TX); Sur place; USD 78 000 - 134 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) with employer match

Employee Stock Purchase Plan

PTO

Holidays & floating holidays

Parental leave

Résumé du poste

Markel is seeking a claims professional to resolve personal lines marine bodily injury claims of varying complexity, from coverage inquiry to liability assessment and settlement. You will lead investigations, work with vendors, and provide mentorship while traveling to mediations and trials as needed.

The role emphasizes timely resolutions, cost control, and clear communication with stakeholders, with a focus on training others and handling an active caseload.

Qualifications

• 5+ years of claims or relevant experience.
• Strong knowledge of bodily injury claims, including litigation.
• Proven track record in Customer Service/Experience.
• Excellent written and oral communication skills.
• Strong organization and time management skills.
• Experience in determining contractual obligations, coverage analysis, liability analysis, and investigations.
• Ability to direct and manage outside vendors, including surveyors and outside counsel.
• Ability to manage complex injury exposures, set loss and expense reserves and evaluate settlement values.
• Ability to proactively self-manage an active caseload.

Responsabilités

• Typically handles moderate to complex exposure personal lines marine bodily injury claims.
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Directs and monitors assignments to experts and outside counsel, ensures effective vendor and litigation management.
• Analyzes coverage and communicates coverage positions. Prepares coverage position letters.
• Utilizes investigation and settlement techniques to achieve cost effective and timely closure.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages.
• Provides timely service throughout the life cycle of the claim and meets SLAs.
• Evaluates information on coverage, liability, and damages to determine insured's exposure.
• Sets reserves within authority or makes claim recommendations; negotiates and settles as needed.

Connaissances

Bodily injury knowledge

Litigation experience

Customer service

Communication skills

Organization

Vendor management

Caseload management

Analytical thinking

Formation

College degree or professional designation preferred

Description du poste

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of personal lines marine bodily injury claims of all complexities, including but not limited to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. Additionally, the role will be responsible for identifying potential subrogation avenues. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members.

Responsibilities

• Typically handles moderate to complex exposure personal lines marine bodily injury claims.
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Directs and monitors assignments to experts and outside counsel, ensures effective vendor and litigation management on moderate to high complexity claims including demonstrable savings
• Analyzes coverage and communicates coverage positions. Prepares coverage position letters
• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Sets reserves within authority or makes claim recommendations concerning reserve changes to managerNegotiates and settles claims either directly or indirectly
• Prepares reports by collecting and summarizing information
• Present at roundtables to senior claims leaders and underwriters on higher exposure cases
• Participates in special projects or assists other team members as requested
• Assists in delivering technical training and/or provides mentorship to colleagues
• Travel to mediations, trials, and conferences as required
• Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable

Requirements

• 5+ years of claims or relevant experience
• Strong knowledge of bodily injury claims, including litigation
• Proven track record in Customer Service/Experience
• Excellent written and oral communication skills
• Strong organization and time management skills
• Experience in determining contractual obligations, coverage analysis, liability analysis, and investigations
• Ability to direct and manage outside vendors, including surveyors and outside counsel
• Ability to manage complex injury exposures, set loss and expense reserves and evaluate settlement values
• Ability to proactively self-manage an active caseload
• Ability to analyze and convey summations of complex issues, recognize alternative approaches, and develop action plans, both verbally and in written form
• Travel required as necessary (10-15%)
• Non-traditional work schedule may be required
• College degree and/or professional designation preferred
• Knowledge of marine insurance a plus

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information~

The salary range for this position is $78,000 - $134,090. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are~

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you~

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [e-mail].