Sr. Change Management, Communications & Training Lead

Side Road Consultants; United States; Teletrabalho; USD 96 000 - 179 000; Tempo integral

Resumo da oferta

Side Road Consultants is hiring a Senior Change Management, Communications and Training Lead for a client ERP/HCM implementation. The role is hands-on, embedded, and leads a team of training content developers, owning planning, content, and adoption from strategy to go-live.

You will work with the client’s HR and change leadership, drive communications, and partner with the client’s Learning & Development team. Some travel is likely; this is a remote, project-based engagement.

Qualificações

• 7+ years in organizational change management, training, or HR technology consulting.
• Hands-on change management on large ERP or HCM implementations through go-live.
• Experience managing training content developers or instructional designers.
• Experience building change plans, stakeholder analyses, and readiness assessments.
• Experience planning and managing enterprise training programs end-to-end.

Responsabilidades

• Own the change management, communication plan, and training workstream end-to-end, from strategy through go-live and stabilization.
• Lead and manage a team of four to five training content developers, setting priorities and reviewing work.
• Build and execute the change management plan using Prosci methodology, including impact assessments and readiness checkpoints.
• Serve as a trusted advisor to the client’s HR and change leadership and represent client positions with the systems implementer.
• Lead stakeholder engagement across executive sponsors and frontline workers.
• Oversee creation of training content, job aids, user guides, and change management toolkits.

Conhecimentos

Change management

Training leadership

HR technology consulting

Stakeholder analysis

Content development leadership

Problem solving

Independent work

Ferramentas

Prosci methodology

Claude AI

Descrição da oferta de emprego

Side Road Consultants (SRC) (https://www.sideroadconsultants.com) is an HR Technology consultancy that embeds senior HR practitioners into enterprise HR teams to deliver complex initiatives. Our consultants are seasoned practitioners who own their work end-to-end, attend client meetings as the SRC voice and vendor meetings as the client voice, and are accountable from kickoff to launch.

THE ROLE

We are hiring a Senior Change Management, Communications and Training Lead for our client’s enterprise ERP and HCM implementation and concurrent organizational transformation. You will own the organizational change management and training workstream from strategy through go-live and adoption, and you will manage a team of four to five training content developers. This is a hands-on, embedded role, not an oversight-only position, and preferable that you are Prosci certified. You will partner with the OCM Implementation lead from Side Road, set direction for the training team, review and shape the content they produce, and roll up your sleeves on change plans, communications, and readiness. We need someone resourceful and quick on their feet, who finds answers fast instead of waiting for them. You are representing the client end-to-end as a senior change and training lead and “doer”. This is the caliber of consultant we hire and what Side Road Consultants is known for.

A NOTE ON OUR HIRING PROCESS

We run a background check on every consultant, and we ask for 3 to 5 references that we actually pick up the phone and call. Engagement is contingent on both, consistent with applicable law.

If that feels like a lot, we hear you. Here is the honest reason. AI has flooded our inbox with resumes for people who do not exist and experience that never happened. Sorting through it has been genuinely painful, and the people who lose out are the real practitioners who have actually done the work. So we check. Sorry to put you through it, and thank you for bearing with us.

KEY RESPONSIBILITIES

• Own the change management, communication plan and training workstream end-to-end, from change strategy through go-live, adoption, and stabilization.
• Lead and manage a team of four to five training content developers, setting priorities, assigning work, and reviewing quality.
• Build and execute the change management plan using Prosci methodology, including impact assessments, stakeholder analysis, and readiness checkpoints.
• Serve as a trusted advisor to the client’s HR and change leadership, and represent client positions accurately with the systems implementer.
• Lead stakeholder engagement across executive sponsors, facility leadership, and the frontline workforce.
• Build and execute the communications plan across multiple go-lives, and produce the communications themselves, from sponsor and leader messaging to go-live announcements that reach a frontline workforce.
• Oversee the creation of training content, job aids, user guides, and change management toolkits, and make sure content matches the configured system.
• Own the training program end-to-end, including needs analysis, curriculum, schedule, and content governance tied to testing and go-live milestones.
• Partner with client’s Learning & Development team on train-the-trainer readiness.
• Participate in the governance cadence, including status calls and milestone reviews, and elevate risks, resistance, and adoption barriers early.
• Drive decisions and track down answers yourself rather than routing them for someone else to resolve.
• Coordinate go-live readiness, including training delivery, cutover communications, and post-launch adoption support.
• Some travel for training dates highly likely

REQUIRED EXPERIENCE

• 7+ years in organizational change management, training, or HR technology consulting.
• Hands-on experience leading change management on large enterprise ERP or HCM implementations, such as Oracle, Workday, or SuccessFactors, through go-live.
• Experience managing training content developers or instructional designers, including setting priorities and reviewing their work.
• Experience building change plans, stakeholder analyses, communication plans and content, and readiness assessments for a multi-phase rollout.
• Experience planning and managing an enterprise training program from needs analysis through go-live, pus hands-on experience development the training content.
• Highly resourceful and quick on your feet, with a track record of finding answers fast and solving problems independently.
• Ability to operate independently with minimal management overhead and to be the accountable owner of the workstream.

AMAZING TO HAVE

• Comfort using LLMs such as Claude to research, draft, and move faster.
• ERP and/or HCM implementation experience.
• Experience in large, complex, or regulated workforce environments with a significant frontline population.
• Experience supporting culture or organizational transformation alongside a system implementation.
• Instructional design background or hands‑on experience with training development tools.
• Experience designing train-the-trainer programs.

ENGAGEMENT DETAILS

• US-based, remote.
• Project-based engagement, multi-month duration with possibility of follow-on work.
• Reports to Side Road Consultants engagement lead.
• Compensation structure: hourly plus bonus.

Side Road Consultants is an Equal Opportunity Employer. We make all engagement decisions based on qualifications, merit, and business need. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or protected veteran status. We are committed to an inclusive workplace where everyone feels welcome.

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