Sr Care Manager

The Center for Health Care Services; San Antonio (TX); On-site; USD 64,000 - 76,000; Full time

Job summary

The Center for Health Care Services (CHCS) in Texas seeks a qualified professional to provide direct consumer services and comprehensive case management across field-based and clinic-based settings for adults. You will work within a multidisciplinary team, delivering trauma-informed, person-centered care with evidence-based practices, while maintaining fidelity to program goals.

Responsibilities include intake coordination, documentation in EMR, and adherence to CHCS standards, with

Qualifications

• Master’s Degree in Social Work, Psychology, Counseling, or a related behavioral health field from an accredited university.
• Master’s Degree in a Human Services field from an accredited university with a minimum of 27 hours of Behavioral Health coursework.
• Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six weeks of hire or transfer.

Responsibilities

• Provides direct services for consumers and completes associated case management documentation.
• Works with a multidisciplinary team to provide direct and indirect clinical services to adults as well as field-based and clinic-based settings.
• Coordinates intake function to Adult Behavioral Health in designated programs.
• Documents all clinical interactions in EMR and other required platforms.
• Ensures clinical documentation complies with CHCS standards and contract requirements.
• Provides case management support including care coordination, discharge planning, referrals, linkage, and transition to next level of care.
• Trains, mentors and coaches new employees.
• Performs other related duties as required.

Education

Master’s Degree in Social Work, Psychology, Counseling, or related behavioral health field

Master’s Degree in Human Services with 27 hours Behavioral Health coursework

QMHP-CS within six weeks of hire

Job description

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

• Master’s Degree in Social Work, Psychology, Counseling, or a related behavioral health field from an accredited university, or,
• Master’s Degree in a Human Services field from an accredited university with a minimum of 27 hours of Behavioral Health coursework.
• Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer.

GENERAL SUMMARY

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual’s home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Assists with the development of new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc.
• Completes indirect support activities including documentation, correspondence, death review packets, and prescription assistance program consultations.
• Conducts assessments and develops treatment plans for consumers.
• Coordinates intake function to Adult Behavioral Health in designated programs.
• Documents all clinical interactions and updates in electronic medical record and other required platforms.
• Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements and complies with Quality Improvement Processes.
• Participates in professional development duties including special assignment/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings.
• Participates in supervision and development opportunities including individual/group supervision, and meetings/trainings as assigned.
• Provides case management support and various activities including care coordination, direct services, discharge planning, referrals, linkage, and transition to next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams.
• Provides unit, operations, agency and community training and education as assigned.
• Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools.
• Trains, mentors and coaches new employees.
• Performs other related duties as required.

SPECIFIC PROGRAM DESCRIPTIONS

• Adult Services – Outpatient – The position works in the Outpatient programs and among the various Adult facility locations. Services in this program include individual and group outpatient services for adults which includes Crisis Services, Medication Management, Psychosocial Rehabilitation, Case Management, Skills Training, Complex Services. Other programs include substance use disorder and Criminal Justice.
• Genesis Texas Correctional Office on Offenders with Medical or Mental Impairments (TCOOMMI): Intensive outpatient program for felony probationers and parolees with serious and persistent mental illness (SPMI) and substance use challenges. This program is intended to divert individuals from the criminal justice system. Criminal Justice referrals only requiring weekly and monthly communication regarding treatment participation.
• Diversion Texas Correctional Office on Offenders with Medical or Mental Impairments (TCOOMMI): Intensive outpatient program for individuals with serious and persistent mental illness (SPMI) on Pre-Trial supervision. Program individuals may be eligible to receive case management services, medication management, psychosocial rehabilitation, and substance abuse interventions. Criminal Justice referrals only requiring weekly and monthly communication regarding treatment participation.

PHYSICAL DEMANDS

• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
• The position requires occasional transport of a consumer.