Sr Business Systems Analyst - WMS Data and Customization (Hybrid)

Publix Super Markets; Lakeland (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employee stock ownership

Stock purchase plan

401(k)

Health, dental, vision plans

Paid Time Off

Parental leave

Disability insurance

Tuition reimbursement

Free hot lunches

Job summary

Publix Super Markets, Inc.'s Publix Technology team seeks a Sr Business Systems Analyst to driveWarehouse Management System (WMS) modernization within the WMS Data and Customization team. In this fast-paced role you will gather and analyze business and system requirements, define user stories, design solution approaches, and refine the product backlog while helping drive alignment on scope and constraints.

You will collaborate closely with product owners, QA, architecture, and systems

Qualifications

• Bachelor’s degree or equivalent experience in a related analytical field.
• 5+ years delivering solutions in a large-scale distributed environment.
• 5+ years analyzing problems and translating into solutions.
• 3+ years with enterprise databases (SQL Server, Oracle).
• 3+ years using Agile project management and code tools (Azure DevOps/Jira).
• 3+ years translating business needs into technical requirements and user stories.
• SDLC knowledge and ability to work within defined roles.
• After-hours deployment support and vendor coordination.
• Use of AI-enabled tools to improve analysis and delivery.

Responsibilities

• Facilitate requirements sessions and document business/system needs with stakeholders.
• Champion product vision, prioritize backlog, and track deliverables for timely completion.
• Communicate project and product status to leadership and stakeholders.
• Manage relationships with software vendors as needed.
• Collaborate with analysts to document processes, gather requirements, and identify improvements.
• Partner with Architecture, Security, Compliance, and Audit to design secure, reliable solutions.
• Develop detailed implementation plans for complex technology solutions.
• Diagnose issues and define escalation paths for complex problems.
• Oversee delivery processes: system access, data protection, and vendor engagement.
• Define acceptance criteria, conduct UAT, and validate deliverables.
• Advocate for business needs to ensure solutions meet user and process requirements.
• Monitor industry trends and recommend innovative solutions aligned with strategy.
• Provide after-hours deployment support, troubleshoot issues, and coordinate vendor resolutions.
• Obtain agreements on purpose, scope, and limitations on proposed technology solutions with vendors, business areas, and other technology teams under minimal guidance.
• Facilitate Scrum ceremonies, prioritize and refine the product backlog, remove impediments, mitigate risks, and support successful sprint delivery.

Skills

Requirements gathering

Backlog management

Agile / Scrum

Communication

Stakeholder collaboration

Education

Bachelor’s degree or equivalent

Tools

Azure DevOps

Jira

Job description

Description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best”.

Department

Publix Technology

Job Category

Information Technology/Systems

Job Description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Join the Publix Technology team as a Sr Business Systems Analyst and play a key role in our Warehouse Management System (WMS) modernization initiatives within the WMS Data and Customization team. In this fast‑paced role, you will gather and analyze business and system requirements, define user stories, design solution approaches, and refine the product backlog while helping drive alignment on solution scope and constraints. You will collaborate closely with product owners, quality assurance, architecture, and systems engineering teams to deliver reporting solutions and custom extensions that meet business objectives while ensuring solutions are secure, compliant, and scalable.

Location: Hybrid (Lakeland, FL):

To support our hybrid work model, candidates must reside, or be willing to relocate, within a commutable distance of Lakeland, FL.

Work Model

Enjoy the best of both worlds - collaborate in person and innovate remotely.

Interview Process

Candidates selected to advance in the interview process will be required to participate in at least one onsite interview at our Lakeland, FL campus.

Why Join Us?

• Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.
• Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Your Impact

• Facilitate requirements sessions and document business/system needs with stakeholders
• Champion product vision, prioritize backlog, and track deliverables for timely completion
• Communicate project and product status to leadership and stakeholders
• Manage relationships with software vendors as needed
• Collaborate with analysts to document processes, gather requirements, and identify improvements
• Partner with Architecture, Security, Compliance, and Audit to design secure, reliable solutions
• Develop detailed implementation plans for complex technology solutions
• Diagnose issues and define escalation paths for complex problems
• Oversee delivery processes: system access, data protection, and vendor engagement
• Define acceptance criteria, conduct UAT, and validate deliverables
• Advocate for business needs to ensure solutions meet user and process requirements
• Monitor industry trends and recommend innovative solutions aligned with strategy
• Provide after-hours deployment support, troubleshoot issues, and coordinate vendor resolutions
• Obtain agreements on purpose, scope, and limitations on proposed technology solutions with vendors, business areas, and other technology teams under minimal guidance
• Facilitate Scrum ceremonies, prioritize and refine the product backlog, remove impediments, mitigate risks, and support successful sprint delivery

Required Qualifications

• Bachelor’s degree in computer science, Business, or a related analytical field or equivalent experience
• 5+ years business experience planning, organizing, and managing all activities associated with delivering solutions in a large-scale distributed environment
• 5+ years of experience analyzing problems and translating into solutions.
• 3+ years of experience working with enterprise database management systems (e.g., SQL server, Oracle)
• 3+ years’ experience utilizing Agile project management and code management tools (e.g., Azure DevOps or Jira)
• 3+ years’ experience translating complex business needs into clear technical requirements and user stories
• Working knowledge of the Software Development Lifecycle (SDLC) with the ability to work within the defined roles and responsibilities.
• Provide after‑hours deployment support as needed, including issue analysis, root cause identification, workaround development, and coordination with vendors for resolution
• Utilize AI-enabled tools to improve requirements analysis, documentation, and delivery efficiency

Preferred Qualifications

• 7+ years of business systems analysis experience
• Experience managing 3rd party vendor relationships
• Experience of warehousing processes and reports
• Experience performing data analysis through creating and executing queries, interpreting results, and communicating findings to technical and business audiences
• Experience with collaboration tools, like MIRO
• Experience serving as Scrum Master using Scrum framework best practices

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs.publix.com/benefits/

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***