Sr. Business Systems Analyst - HR Systems

Hollister Incorporated; Mount Juliet (TN); Hybrid; USD 90,000 - 128,000; Full time

Benefits offered by this job

Health and welfare benefits

Employee ownership

Hybrid work environment

Job summary

Hollister Incorporated in Nashville is seeking a Business Systems Analyst focused on HR systems. You will bridge business requirements with technology, collaborating with stakeholders, project teams, and development teams to define requirements and analyze HR processes.

You will drive enhancements in SAP SuccessFactors and ServiceNow HR Service Delivery, ensuring accurate data migration, security roles, and successful system implementations across the HR function.

Qualifications

• Minimum 6 years of technology-related work experience.
• At least 2 years of experience in HR systems.
• Experience with SAP SuccessFactors and ServiceNow HRSD preferred.
• Excellent English communication skills.
• Bachelor's degree or higher in a related field.

Responsibilities

• Gather requirements with Product Managers to create project plans and milestones.
• Own roadmap aspects and align across teams and units.
• Identify HR system solutions with HR stakeholders.
• Configure and maintain HR case/workflows in HRSD.
• Coordinate HR data integrations with core systems.
• Support change management and SCRUM practices.
• Develop tests and ensure data quality in HR systems.

Skills

SAP SuccessFactors

ServiceNow HR Service Delivery

HRIS systems

Requirements gathering

Agile / SCRUM

Data analysis

Excel

Vendor collaboration

Communication

Education

Bachelor's or College Degree in a related field

Tools

SuccessFactors API

HR data integration

HRIS data management

Job description

We Make Life More Rewarding and Dignified

Location: Nashville
Department: Information Technology

As a Business Systems Analyst (BSA) focused on HR Systems, you will be a crucial link between business requirements and technology solutions. Your role will involve collaborating with stakeholders, project teams, and development teams to define requirements, analyze processes, and ensure successful system implementations. Your proficiency with SAP SuccessFactors and ServiceNow HR Service Delivery systems will drive efficient enhancements to the Human Resources team.

Hollister Incorporated operates in a hybrid work environment. Employees are expected to come into the office a minimum of 4 days per week.

Candidates must be able to work in Libertyville, IL, Nashville, TN or Stuarts Draft, VA. Sponsorship to work in the US is not available at this time. Relocation is not available at this time.

Responsibilities

Requirements Gathering and Analysis:

• Collaborate with Product Managers to break down the annual roadmap into project plans with milestones.
• Own key aspects of the roadmap, ensuring alignment across teams and business units.
• Work closely with HR stakeholders to identify solutions for business problems related to HR systems.

Agile Product Methodology:

• Apply agile principles to HR system enhancements.
• Participate in sprint planning, backlog grooming, and daily stand‑ups.
• Facilitate communication between business users and development teams.
• Elaborate scope and detail features required for HR system improvements.

SAP SuccessFactors Expertise:

• Analyze and evaluate business processes, recommending improvements aligned with best practices for HR functional modules in SAP HCM and/or SuccessFactors.
• Gather master data requirements and strategies to support the transition of HR data into SAP and SuccessFactors.
• Update security roles within the SuccessFactors system.

ServiceNow HR Service Delivery (HRSD) Expertise:

• Configure and maintain HR case and lifecycle workflows.
• Troubleshoot HRSD issues and resolve configuration defects.
• Oversee HR integrations with core systems to maintain data integrity.
• Coordinate above responsibilities with the HR teams for all JDS companies.

Change Management:

• Support complex change initiatives related to HR systems.
• Deploy change management best practices (e.g., SCRUM, Agile).
• Apply critical thinking to gathered requirements.

Technical Skills:

• Familiarity with various Human Resource tools and processes.
• Experience working with geographically distributed product owners.
• Experience working with SAP SuccessFactors HRIS system (or similar system), specifically Recruiting, Learning, and Performance and Goal Management modules.
• Integration experience: writing Functional Specifications, create test scripts and perform unit testing.
• Proficiency in MS Excel.
• Proficiency in English communication skills, both written and verbal.

Collaboration:

• Conduct working sessions with vendors and business stakeholders to clarify requirements and business terms.
• Collaborate with development teams to ensure intended software usage is well‑defined.
• Promote and implement automated testing for regression and functional tests.
• Act as business relationship manager between IT and HR leadership to update system roadmap.

Essential Functions of the Role

• Communicate effectively via email, phone, and virtual platforms.
• Collaborate across departments to support organizational goals.
• Participate in cross‑functional meetings and initiatives.
• Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
• Ensure data accuracy and confidentiality in compliance with company and legal standards.
• Prepare reports and dashboards for internal stakeholders.
• Manage multiple priorities and deadlines in a fast‑paced environment.
• Lead or support special projects aligned with departmental objectives.
• Demonstrate initiative in identifying process improvements or automation opportunities.
• Resolve inquiries and issues with professionalism and discretion.
• Maintain secure handling of sensitive information.

Education & Work Preferences

Education:

• Bachelor's or College Degree in Computer Science, Business, Education, Information Technology, Information Systems, Engineering, Technical, Management, or related fields.

Experience:

• Minimum 6 years of technology‑related work experience.
• At least 2 years of experience in HR systems.
• Exposure to agile methodologies.

Desired Skills

Backend Technologies:

• SuccessFactors system (or comparable HCM system)
• ServiceNow HR Service Delivery

Experience:

• Interaction with vendors and business stakeholders to create business requirements.
• Working with integration developers on data extraction via the SuccessFactors API.
• Analytical troubleshooting and problem resolution.

Agile Methodology:

• Continuous Improvement and Continuous Delivery practices.
• Scrum

Competencies

• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People‑Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders' Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

Benefits

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer‑to‑peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $90,000 - $128,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• This position is also eligible to participate in the Hollister Corporate Bonus Plan.
• The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company's 401(k) Retirement Savings Plan includes: auto‑enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions.
• The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non‑exempt status, and sick days based on statutory requirements and/or exempt/non‑exempt status.
• The Company's additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated

Hollister Incorporated is an independent, employee‑owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services and its Vision to grow and prosper as an independent, employee‑owned company, and in the process, to become better human beings.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.