Sr. Business Systems Analyst, CPQ

Elasticsearch B.V.; United States; Hybrid; USD 94,000 - 149,000; Full time

Benefits offered by this job

Stock program

401k with matching

Health coverage for you and yourFamily

Job summary

Elastic is seeking a Senior Business Systems Analyst focused on CPQ capabilities to bridge business and IT. You will gather requirements, craft clear specifications for CPQ and Salesforce, and lead validation sessions with stakeholders.

The role emphasizes collaboration, UAT, and ensuring CPQ workflows meet business goals across North America. You will work with cross-functional teams, manage stakeholder input, and drive improvements in CPQ processes.

Qualifications

• Bachelor's degree or equivalent in business or IT
• Experience gathering requirements from stakeholders
• Knowledge of CPQ and Salesforce platforms
• Experience with UAT and validating solutions
• Familiarity with Agile/Scrum methodologies

Responsibilities

• Gather and document business requirements for CPQ development
• Translate requirements into technical specs for IT teams
• Lead stakeholder meetings to validate requirements and align with goals
• Identify defects, validate solutions, and perform UAT with stakeholders

Skills

Requirement gathering

Stakeholder management

UAT testing

Agile/Scrum

Data analysis

Documentation

CPQ knowledge

Education

Bachelor's degree in Business Administration, Computer Science, or a related field

Tools

Salesforce

CPQ software

Salesforce CPQ

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

We're looking for a Senior Business Systems Analyst with a focus on Configure, Price, Quote (CPQ) functionalities to bridge the gap between our business and IT development teams. In this role, you'll be key in gathering requirements and ensuring clear communication, leveraging your technical knowledge of CPQ and Salesforce. If you succeed at asking the right questions and fostering collaboration, We'll love to hear from you. This role is based in North America.

What You Will Be Doing:

• Gather and document business requirements from stakeholders to inform the development process. Analyze existing CPQ workflows to pinpoint areas for improvement. Translate these requirements into clear technical specifications for the IT teams and facilitate sessions to validate the requirements, ensuring they align with business goals.
• Facilitate effective communication between business and IT development teams. Organize and lead stakeholder meetings to gather input on CPQ functionalities, and consolidate feedback into actionable insights. Build proficient relationships with key stakeholders to understand their needs and coordinate with cross-functional teams to ensure project goals are aligned.
• Identify and document any system defects or issues to facilitate resolution. Collaborate with IT teams to validate solutions after testing is completed. Perform user acceptance testing (UAT) with stakeholders to ensure solutions align with business requirements.

What You Bring:

• Bachelor's degree in Business Administration, Computer Science, or a related field
• CPQ certification deemed relevant
• 5+ years with business systems analysis
• 3+ years with CPQ tools and functionalities
• 2+ years with Salesforce platform
• Demonstrated experience in gathering and documenting requirements
• Proficiency in Configure, Price, Quote (CPQ) software
• Solid knowledge of Salesforce CPQ functionalities
• Experience with business process modeling tools
• Knowledge with user acceptance testing (UAT) methodologies
• Knowledge of project management tools for stakeholder coordination
• Experience with documenting workflows for software systems
• Proficiency in data analysis and visualization tools
• Knowledge with Agile and Scrum methodologies
• Ability to use collaboration tools for effective communication
• Successfully led multiple CPQ implementation projects
• Improved CPQ workflow efficiency by over 20% through process analysis
• Successfully collaborated with cross-functional teams to achieve project objectives
• Identified and resolved critical system defects, enhancing overall system performance
• Developed comprehensive technical documentation for CPQ functionalities adopted by the organization

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [e-mail]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Family and Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) Poster

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries' export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$94,300-$149,200 USD

The typical starting salary range for this role in the select locations listed above is:

$113,300-$179,200 USD