Sr Business Risk & Controls Program Manager – Risk Training Mgmt & Communications

First Citizens Bank; Raleigh (NC); Hybrid; USD 130,000 - 170,000; Full time

Job summary

First Citizens Bank is seeking a Senior Business Risk & Control Program Manager – Risk Management Training & Communications to lead the development, facilitation, and ongoing maintenance of risk-related training and communications that reinforce the bank's risk culture. This role partners with senior leaders to embed risk practices across day-to-day operations.

In a hybrid role located in Raleigh, Charlotte, or Phoenix, you will drive risk program execution, support regulatory

Qualifications

• Bachelor’s Degree in a related field with 8+ years in Financial Services and First Line Risk Management, Enterprise Risk or Operational Risk.
• Alternatively, High School Diploma with 12+ years of experience in Financial Services and First Line Risk Management, Enterprise Risk or Operational Risk.
• Experience in risk programs, training, and executive communication.

Responsibilities

• Develop, facilitate, and maintain risk-related training and communications to embed risk practices.
• Advise senior leaders and coordinate with Compliance and 2LOD for aligned risk governance.
• Monitor adherence to risk policies, standards, and program requirements and provide metric-driven updates.
• Prepare risk reports and presentations for senior management and risk forums.

Skills

Risk management

Training development

Stakeholder communication

Governance reporting

Education

Bachelor’s Degree

High School Diploma or GED

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This role will be located in Raleigh or Charlotte, NC, or Phoenix, AZ.

As a first line of defense risk professional, the Senior Business Risk & Control Program Manager – Risk Management Training & Communications position is responsible for supporting various risk programs through the development, facilitation, and maintenance of risk related training and communication strategies that strength the General Bank’s risk culture, enhance awareness of risk policies and procedures, and ensure alignment with the Bank’s Risk Appetite and Corporate Strategy. This role serves as a trusted advisor to senior leaders and partners across the business, delivering clear, concise, and engaging communications to embed risk management practices in day-to-day operations. Additionally, this role may oversee adherence to risk programs through ongoing monitoring of the execution of risk policies, standards, procedures and/or program requirements. This role influences cross-functionally without direct authority.

Responsibilities

• Business Risk & Controls Knowledge and Expertise – Maintains and utilizes a deep understanding of the complexities inherent in the organization’s business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy.
• Risk Program Execution – Oversees the implementation and maintenance of the BU’s risk management framework. Assists the composition and regular maintenance of policies, standards and procedures that support risk program execution. Coordinates risk assessments to evaluate and may manage key risks across the BU. Manages book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Directs the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Monitors the status of effectiveness of issue remediation efforts, providing regular metric-focused and thematic updates and reports to senior management. Coordinate with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives.
• Regulatory Engagement – Participates in regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely submission. Monitors regulatory developments and findings and assesses their potential impact on the organization’s risk profile and regulatory compliance.
• Risk Governance & Reporting – Develop and maintain risk reporting frameworks, dashboards, and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepare regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. Monitor the effectiveness of risk reporting processes and tools, identifying areas of optimization. Facilitate governance (i.e. Forums) and communication routines with the BU team to ensure appropriate distribution of risk program related information.

Qualifications

Bachelor’s Degree and 8 years of experience in Financial Services and First Line Risk Management, Enterprise Risk or Operational Risk

OR

High School Diploma or GED and 12 years of experience in Financial Services and First Line Risk Management, Enterprise Risk or Operational Risk

Preferred Qualifications:

Experience in risk programs, risk training, presentation skills, newsletter creation, and communication to executive leaders

Advanced Degree in Finance or Risk Management

Knowledge of risk techniques, practices, and control frameworks

Knowledge of various banking and government regulatory requirements and processes

Knowledge of regulatory guidance pertaining to enterprise risk and operational risk

Ability to work effectively with associates, senior management, and various committees

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.