Sr. Business Operations Manager (Starlink Growth)

Starlink; Bastrop (TX); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

SpaceX is seeking a Sr. Business Operations Manager to lead North America GTM across Starlink channels, including Starlink.com and partners. You will drive operational growth, pricing, and cross-functional execution with finance, marketing, and commercial teams.

The role requires strong program management, data-driven decision making, and the ability to scale initiatives for speed and impact across the North America market.

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• Experience in program management, business ops, GTM strategy or chief-of-staff roles.
• Experience in direct-to-consumer or ecommerce channels and cross-functional collaboration.

Responsabilités

• Own and drive North America GTM strategy across channels.
• Oversee day-to-day starlink.com growth and performance tracking.
• Provide strategic insight to minimize cannibalization and balance growth.
• Assist with pricing strategy and promotions with finance, marketing, and commercial teams.
• Operationalize initiatives with program management and pipeline tracking.
• Create data visualizations and present insights to leadership.
• Conduct market research and assess partnerships and channels.
• Report progress to Starlink leadership with risks and recommendations.

Connaissances

Business operations

Program management

Strategy

GTM strategy

Ecommerce

Consulting

Investment banking

Formation

Bachelor’s degree

MBA

Description du poste

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. BUSINESS OPERATIONS MANAGER (STARLINK GROWTH)

Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world – bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The North America Business Development team is seeking a Sr. Business Operations Manager to serve as a pivotal partner in defining and executing go-to-market (GTM) strategy across both third-party and direct starlink.com selling channels. This role owns the operational backbone of North American Business Development initiatives while driving foundational GTM strategy work that shapes the team’s long-term direction. In addition, the role owns day-to-day channel growth for starlink.com in North America and works cross-functionally to maximize Starlink fulfilments and subscribers. It is vital that Starlink deals, partnerships, and direct-to-consumer efforts be optimized for speed, scale, and balanced growth. This role requires deep program management and business operations expertise, comfort working with both people and data, and fluency in financial analysis, reporting, pricing, promotions, and the day-to-day mechanics that make Starlink business development and direct channel initiatives run.

The ideal candidate combines strong program management, business operations, and chief-of-staff capabilities with strategic rigor, GTM expertise, and long-term vision. This is a unique opportunity to work at the cutting edge of connectivity technologies with a world-class team focused on connecting every household and traveler.

RESPONSIBILITIES:

• Own and drive GTM strategy for North America across both third-party channels and Starlink.com, ensuring alignment on prioritization, resource allocation, and growth objectives
• Own day-to-day channel growth for starlink.com in North America, including performance tracking, conversion optimization, and cross-functional coordination to maximize the business
• Provide strategic insight across the North America Business Development team to minimize cannibalization and maximize balanced growth between third-party and starlink.com
• Assist with pricing strategy and promotions development for both Starlink.com and third-party channels, partnering with finance, marketing, and commercial teams to design and evaluate programs that drive incremental growth
• Own the operationalization of existing and upcoming business development and GTM initiatives, driving program management, deal pipeline tracking, cross-functional coordination, and execution discipline so initiatives move with speed and scale
• Create data visualization and present analysis on leading and lagging indicators, along with clear recommendations and optimization planning to leadership stakeholders
• Conduct new vertical, competitor, and market research, develop big-bet hypotheses, and perform structured assessments of broad business intelligence, target partners, channels, and direct GTM opportunities to inform team prioritization and resource allocation
• Report on progress of strategy, operations, and GTM initiatives, presenting insights, risks, and recommendations directly to Starlink leadership

BASIC QUALIFICATIONS:

• Bachelor’s degree
• 7+ years of experience in business operations, program management, strategy, GTM and ecommerce, consulting or investment banking
• 4+ years of experience driving execution of revenue or growth-oriented programs, including tracking, reporting, and operationalizing commercial or direct-to-consumer initiatives

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in business, finance, economics, engineering, or a related field
• Proven background in program management, business operations, GTM strategy, or chief-of-staff roles supporting high-growth or commercial teams in technology, telecommunications, utilities, or subscription-based services
• Experience owning or supporting direct-to-consumer (e.g., e-commerce) channel growth alongside third-party or partner channels, with demonstrated ability to balance growth and minimize cannibalization
• Experience in management consulting or investment banking, with demonstrated ability to structure problems, build rigorous analyses, and drive recommendations to action
• Familiarity with business development, partnerships, pricing strategy, or promotions in consumer technology, telecommunications, or adjacent sectors
• Strong analytical, financial modeling, and data fluency; comfort with accounting concepts, KPI design, pricing analysis, and building clear reporting for leadership
• Demonstrated success operationalizing complex commercial, product, or direct-channel initiatives and driving them from concept through execution and scale
• Excellent interpersonal, communication, and presentation skills; able to work effectively with both technical and commercial stakeholders
• MBA or master’s degree with a business or technical focus preferred

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel approximately 25-50% of the time to customer locations and other SpaceX locations as required

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affi­... or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].