Sr. Business Intelligence Analyst

Davita Inc.; Hanover (MD); On-site; Full time

Job summary

Johns Hopkins Health Plans seeks a Sr. Business Intelligence Analyst to lead strategic CRM operations and enhance customer engagement through data analysis. This remote role demands expertise in Cavulus and Microsoft Dynamics, and offers competitive compensation and generous benefits to focus on innovation in healthcare.

Benefits

Vision insurance

Paid time off

Tuition assistance

403(b) with employer contribution

Health and wellness programs

Qualifications

• Requires 8+ years of related experience in healthcare.
• Minimum 4 years of data analytic experience.
• Experience needed in growth operations, CRM management.

Responsibilities

• Coordinate strategic design and optimization of CRM systems.
• Develop and manage dashboards and reporting for marketing metrics.
• Utilize CRM data for deep analysis of customer behavior.

Skills

Data analysis

Communication

Leadership

Proactive approach

Education

Bachelor's degree in Business, Marketing, Data Science or related field

MBA or advanced degree preferred

Tools

SQL

Excel

Power BI

Cavulus

Microsoft Dynamics

Job description

vision insurance, paid time off, tuition assistance, 403(b), remote work

United States, Maryland, Hanover

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Requisition #: 654091

Location: Johns Hopkins Health Plans,
Hanover,
MD 21076

Category: Non-Clinical Professional

Schedule: Day Shift

Employment Type: Full Time

Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.

What awaits you:

• Work-life balance- remote role. Applicants working from MD, DC, VA, PA, DE, or FL will be given first consideration.
• Generous paid time off
• Medical, Dental, and Vision Insurance.
• 403B Savings Plan w/employer contribution
• Employee and Dependent Tuition assistance benefits.
• Health and wellness programs and MORE!

Who you are:

The Sr. Business Intelligence Analyst is pivotal in driving strategic growth through leadership in CRM systems, data analysis, and performance reporting for marketing and sales. This role focuses on optimizing CRM operations using Cavulus and Microsoft Dynamics platforms to enhance customer engagement, streamline sales processes, and improve growth initiatives' efficiency. The ideal candidate must possess expertise in these platforms, ensuring seamless integration across teams, and leverage data-driven insights to optimize budget allocation, sales channel performance, and product profitability.

What you'll do:

• Coordinate strategic design, implementation, and ongoing optimization of CRM systems on Cavulus and Microsoft Dynamics platforms
• Develop and manage dashboards and reporting structures to monitor marketing and sales metrics
• Utilize CRM and external data for deep analysis of customer behavior, sales patterns, and product performance
• Collaborate with finance and marketing for data-driven budget alignment, enhancing ROI
• Evaluate and optimize the mix of sales channels for performance and profitability
• Partner with marketing, sales, product, and finance teams to align growth goals and strategies

What you'll bring:

• Proficient in data analysis tools such as SQL, Excel, Power BI, and marketing automation platforms.
• Demonstrated ability to translate complex data into actionable business strategies.
• Experience in performance reporting, budget optimization, and sales channel management.
• Strong communication and leadership skills to collaborate across functions.
• Proactive approach in leveraging data for organizational growth.
• Adaptable with a commitment to continuous learning and innovation in healthcare and tech.
• Requires a minimum 8+ years of related experience in health care, including a minimum of 4 years of data analytic experience
• Experience needed in growth operations, CRM management, or related roles, with a history of success in insight-driven growth strategies. Expertise in Cavulus and Microsoft Dynamics CRM (or similar) platforms is highly desirable.
• Bachelor's degree required, ideally in Business, Marketing, Data Science, or a related field; MBA or advanced degree preferred

Some travel may be necessary for team coordination, training, or CRM system rollouts.

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.

Salary Range: Minimum $44.15/hour - Maximum $70.64/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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