Sr. Business Director, Customer Data Strategy

Capital One; McLean (VA); On-site; USD 270,000 - 308,000; Full time

Job summary

Capital One in McLean, VA seeks a Senior Business Director to apply strategic and analytical skills to major challenges and influence bottom-line outcomes. You will lead cross-functional teams and shape high-impact data product strategies within a collaborative, learning-focused environment.

The role emphasizes leadership, analytics-driven decision making, and the ability to drive innovative go-to-market and risk strategies across lending products and customer insights.

Qualifications

• Bachelor’s degree required; 5+ years of quantitative analysis.
• 5+ years of qualitative analysis experience.
• 3+ years of people management and 3+ years of project management.

Responsibilities

• Strategic leadership to drive growth, profitability, and competitive success.
• Lead and mentor multiple analysts; coach and develop talent.
• Develop and implement pricing strategies for lending products; lead product-level analytics.
• Lead marketing efforts for select products and inform go-to-market strategies.
• Drive credit risk improvements by modeling and testing hypotheses.
• Oversee delivery of the product strategy and manage multiple projects.
• Collaborate with IT, Sales, Operations, Finance and others to improve quality, volume, service, and profitability.
• Demonstrate strong analytical orientation with executive communication and decisive action.

Skills

Strategic leadership

Analytical thinking

People management

Project management

Executive communication

Cross-functional collaboration

Business judgment

Decision making under uncertainty

Education

Bachelor’s Degree

Master’s Degree

Job description

As a Senior Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

As a strategic leader within the Customer Data team, you will own the end-to-end development of a high-visibility data product strategy designed to sharpen insights, refine segmentation, and personalize decision‑making at the individual customer level. You will focus on developing and tracking key metrics that will drive customer value, enabling better marketing and servicing decisions for our customers.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
• Marketing: Lead direct‑to‑consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go‑to‑market strategies
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree
• At least 5 years of experience performing quantitative analysis
• At least 5 years of experience performing qualitative analysis
• At least 3 years of experience performing people management
• At least 3 years of experience performing project management

Preferred Qualifications:

• Master’s Degree
• 5+ years of experience in people management
• 3+ years of experience in product development
• 3+ years of experience in financial modeling
• 3+ years of experience in economic forecasting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

McLean, VA: $269,600 - $307,700 for Sr Business Director

Richmond, VA: $245,100 - $279,800 for Sr Business Director

New York, NY: $294,100 - $335,700 for Sr Business Director

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

This role is expected to accept applications for a minimum of 5 business days.