Sr. Business Development Representative, Strategic Accounts

Genesys; Wisconsin; On-site; USD 54,700 - 96,300; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible work schedules

401(k) matching program

Open Time Off

Job summary

Genesys, located in Wisconsin, seeks a sales professional to drive outbound prospecting and engage with key decision-makers. The ideal candidate will have 3–5 years of experience in SaaS sales, an impressive track record in pipeline generation, and strong communication skills. This role offers a competitive salary ranging from $54,700 to $96,300 annually, with additional performance-based incentives and generous benefits.

Join Genesys to help shape the future of customer experience and enjoy a collaborative, diverse work environment along with numerous growth opportunities.

Qualifications

• 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments.
• Proven track record in outbound prospecting and pipeline generation.
• Comfortable engaging mid-senior-C-level stakeholders.

Responsibilities

• Drive outbound prospecting across strategic accounts using calls, email, and LinkedIn.
• Identify, research, and engage key decision-makers within organizations.
• Partner with Strategic Account Executives to develop tailored strategies.

Skills

Outbound prospecting

Pipeline generation

Communication skills

Organizational skills

Time management

Tools

Salesforce

LinkedIn Sales Navigator

Job description

Be the one building AI‑powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 8,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What You’ll Do

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision‑makers within Strategic and Enterprise organizations
• Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories
• Qualify inbound and marketing‑generated leads, converting them into high‑quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes
• Consistently generate qualified pipeline aligned with regional revenue goals
• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
• Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates

What You Bring

• 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Fluent in English
• Proven track record in outbound prospecting and pipeline generation
• Comfortable engaging mid‑senior‑C‑level stakeholders in complex organizations
• Excellent communication, organizational, and time‑management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
• Incredible business acumen

Why Genesys

• Join a global leader in customer experience and cloud technology
• Gain experience working with some of the largest companies in the world on a team with strong market potential
• Competitive compensation with performance‑based incentives
• Clear career progression within an outstanding sales organization
• Collaborative, diverse, and inclusive team environment

Compensation

$54,700.00 - $96,300.00 (market‑competitive salary; actual salaries may vary depending on experience, qualifications, skills, and location; role may also be eligible for commission or performance‑based bonus opportunities.)

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise. As a result, organizations can drive customer loyalty, growth, and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. If you have any questions, please include them in your email.

Equal Opportunity Employment Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.