Sr. Business Development Representative, Strategic Accounts

Genesys; Colorado; Hybrid; USD 55,000 - 96,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible work schedules

Work from home opportunities

Job summary

Genesys is seeking a Senior Business Development Representative to drive new business growth across strategic North American accounts. You will build pipeline, engage senior stakeholders, and partner with Strategic Account Executives to execute targeted account strategies.

You will qualify leads, articulate the value of Genesys Cloud, and maintain accurate Salesforce activity. This role offers a hybrid work model and competitive compensation.

Qualifications

• 3–5 years of experience in a BDR/SDR or Inside Sales role in SaaS/CX/tech.
• Proven outbound prospecting and pipeline generation track record.
• Comfortable engaging mid-senior-C-level stakeholders in complex orgs.
• Strong communication, organization and time management.
• Experience with Salesforce and LinkedIn Sales Navigator is a plus.

Responsibilities

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns.
• Identify, research, and engage key decision-makers within Strategic and Enterprise orgs.
• Partner with Strategic Account Executives to execute tailored account strategies and develop territories.
• Qualify inbound and marketing-generated leads, converting them into opportunities.
• Articulate value of Genesys Cloud and CX solutions to customer challenges and outcomes.
• Generate pipeline aligned with regional revenue goals and track activities in Salesforce.
• Maintain accurate pipeline and reporting, meeting KPIs for meetings booked and conversions.

Skills

BDR/SDR

Inside Sales

Outbound prospecting

English fluency

Salesforce

LinkedIn Sales Navigator

Sales tools

Business acumen

Tools

Salesforce

LinkedIn Sales Navigator

Sales engagement tools

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 8,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What You’ll Do

As a Senior Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North America. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Strategic Account Executives to execute targeted account strategies.

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns


• Identify, research, and engage key decision-makers within Strategic and Enterprise organizations


• Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories


• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities


• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes


• Consistently generate qualified pipeline aligned with regional revenue goals


• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce


• Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates

What You Bring

You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.

• 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments


• Fluent in English


• Proven track record in outbound prospecting and pipeline generation


• Comfortable engaging mid-senior-C-level stakeholders in complex organizations


• Excellent communication, organizational, and time-management skills


• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus


• Incredible business acumen

Why Genesys

• Join a global leader in customer experience and cloud technology


• Gain experience working with some of the largest companies in the world on a team with strong market potential


• Competitive compensation with performance-based incentives


• Clear career progression within an outstanding sales organization


• Collaborative, diverse, and inclusive team environment

Compensation

$54,700.00 - $96,300.00

Benefits

• Medical, Dental, and Vision Insurance.


• Telehealth coverage


• Flexible work schedules and work from home opportunities


• Development and career growth opportunities


• Open Time Off in addition to 10 paid holidays


• 401(k) matching program


• Adoption Assistance


• Fertility treatments

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year


• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work


• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support


• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families


• Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys

What Happens After You Apply

• Our Talent Acquisition team reviews your application with the hiring team


• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team


• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases


• After interviews are complete, our team will follow up with the final steps

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.