Sr Business Analyst (Professional Services Operations & Salesforce) - Remote

Allscripts; Raleigh (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare technology company in Raleigh, NC is seeking an experienced Business Analyst to partner with stakeholders, document workflows, and support agile initiatives. The ideal candidate will have over 5 years of experience in consulting, strong communication skills, and proficiency in tools such as Salesforce and JIRA. This position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Comprehensive compensation and benefits package

Opportunity for career advancement

Collaborative work environment

Flexible work arrangements

Qualifications

• 5+ years of experience as a Business Analyst in a Professional Services or consulting organization.
• Deep understanding of services delivery operations, including project portfolio management.
• Strong communication and facilitation skills to bridge gaps between business and technical teams.

Responsibilities

• Partner with stakeholders to understand business needs and translate into actionable requirements.
• Lead documentation of current-state and future-state workflows.
• Facilitate user story refinement and backlog grooming for development teams.

Skills

5+ years of experience as a Business Analyst

Deep understanding of services delivery operations

Strong communication and facilitation skills

Proficient in tools like JIRA, Confluence, Excel

Tools

Salesforce

Mavenlink

FinancialForce PSA

Job description

Overview

Employer Industry: Healthcare Technology

Why consider this job opportunity

• Comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance
• Opportunity for career advancement and professional development within a dynamic organization
• Collaborative work environment that encourages diverse perspectives and innovative solutions
• Engaging in projects that aim to transform healthcare and improve patient outcomes
• Supportive of work-life balance with flexible work arrangements

What to Expect (Job Responsibilities)

• Partner with stakeholders to understand business needs and translate them into actionable system and process requirements
• Lead documentation of current-state and future-state workflows, focusing on project delivery and resource management
• Facilitate user story refinement and backlog grooming for development teams
• Support agile ceremonies to ensure initiatives remain aligned and progress smoothly
• Collaborate with technical teams to configure systems and troubleshoot issues

What is Required (Qualifications)

• 5+ years of experience as a Business Analyst in a Professional Services or consulting organization
• Deep understanding of services delivery operations, including project portfolio management and resource planning
• Experience with Salesforce and PPPM tools such as Mavenlink or FinancialForce PSA
• Strong communication and facilitation skills to bridge gaps between business and technical teams
• Proficient in tools like JIRA, Confluence, Excel, and process mapping software

How to Stand Out (Preferred Qualifications)

• Familiarity with enterprise platforms such as NetSuite or Workday
• Experience with API integrations, basic SQL, or data validation across systems
• Background in SaaS or consulting environments with complex services delivery models
• Relevant certifications such as Salesforce Administrator or CSPO

#HealthcareTechnology #BusinessAnalyst #CareerOpportunity #ProfessionalDevelopment #DiversityAndInclusion

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