Sr. Bilingual Consumer Lending Specialist

Advance America, Cash Advance Centers, Inc.; Lubbock (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Advance America, Cash Advance Centers, Inc. in Lubbock, TX seeks a Senior Consumer Lending Sales Specialist to drive sales, deliver outstanding customer service, and manage multi-channel customer acquisition while ensuring compliance with federal and state regulations.

The role requires strong relationship management, analytical skills, and a proven sales track record; you will mentor teammates, contribute to branch success, and uphold company policies and practices.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Minimum 3–5 years of proven achievement in sales or customer service.
• Strong math, communication, and ability to read and apply policies.

Responsibilities

• Excel in multi-channel customer acquisition, surpassing sales goals.
• Deliver exceptional customer experiences while managing complex loan portfolios.
• Provide financial solutions aligned with customer goals and needs.
• Champion customer relationships to achieve portfolio growth and retention.
• Lead marketing initiatives and develop partnerships to drive growth.
• Mentor colleagues and uphold company policies and compliance.
• Support branch objectives through process improvements.

Skills

Sales

Customer relationship management

Analytical skills

Education

High School Diploma or equivalent

Job description

Address:3003 50th St., Ste. 500,Lubbock,Texas,United States -79413

Bi-Lingual Spanish is REQUIRED

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

The Senior Consumer Lending Sales Specialist (Sr. CLSS) is a performance-based, hands-on role that drives exceptional customer service while exceeding individual and branch sales goals. This position requires demonstrated expertise in customer relationship management, analytical skills, and proven success in sales and customer acquisition. The Sr. CLSS leads by example and mentors team members while actively contributing to branch success through exceeding performance metrics defined by management and excelling in marketing and collection efforts. All responsibilities must be executed with expert knowledge of federal and state regulations while ensuring strict adherence to established company policies, procedures, and practices.

Job Responsibility

Customer Service Sales, Marketing & Customer Acquisition

• Excel in multi-channel customer acquisition, consistently surpassing sales goals
• Deliver exceptional customer experiences while managing complex loan portfolios
• Provide financial solutions aligned with customer goals and needs
• Champion customer relationships to achieve strong portfolio growth and retention Lead community marketing initiatives by developing strategic partnerships and executing targeted outreach programs to drive sustainable growth.
• Serve as a subject matter expert, sharing best practices and mentoring colleagues
• Exemplify company core values through professional excellence and effective handling of customer relationships

Operations & Compliance

• Surpass branch financial objectives and metrics
• Demonstrate expert knowledge of company policies, state and federal regulations
• Maintain highest standards in cash controls and security
• Excel in documentation accuracy and completeness
• Achieve superior results in collection activities
• Serve as a role model in team environment by sharing expertise with colleagues and recommending process improvements
• Support branch strategic initiatives through active participation, knowledge sharing, and operational enhancements

Job Responsibilities Cont.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Demonstrated track record of high performance in sales and/or customer service, with proven success in meeting or exceeding goals. Minimum of 3-5 years of proven achievement in one or more of the following areas: sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to work alone on occasion; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to follow procedures in the normal course of business; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division)

Sales and Customer Excellence-CLSS

Results and Accountability-CLSS

Leadership, Coaching and Development-CLSS

Adaptability and Growth Mindset-CLSS

Digital and Future Readiness-CLSS

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for
marketing, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.