Sr. AWS Consultant

NeuraFlash, LLC; USA; Hybrid; USD 92.000 - 120.000; Vollzeit

Benefits dieser Stelle

Remote & In-Person

Travel up to 25%

Flexible schedule

Collaborative culture

Team celebrations

Zusammenfassung

NeuraFlash, Part of Accenture is seeking a Sr. AWS Consultant to guide customers through Amazon Connect deployments, cloud architecture design, and cross‑domain integrations. You will collaborate with Solution Architects and lead requirements gatherings to produce implementable designs.

The role emphasizes enterprise-level customer engagement, deep AWS and Salesforce knowledge, and the ability to translate business goals into concrete technical tasks for delivery teams.

Qualifikationen

• Customer-facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Experience with WebRTC and SIP protocols and APIs.
• Hands-on scripting/coding in Python, Java, C#, .NET, Node.js.
• Strong communication and presentation skills with executives and customers.
• API integration experience.
• Troubleshooting and debugging skills.
• Experience with CloudFormation, Contact Flow Design, Lambda/Lex integrations.
• Automation tools and CI/CD knowledge (Jenkins, GitLab CI/CD, CodeDeploy).
• Contact Center architecture knowledge.
• Experience in technology/software sales, pre-sales, or consulting.
• Advanced AWS cloud services knowledge.
• Salesforce knowledge, especially Service Cloud.
• Experience with other CC platforms (Genesys, Cisco, Avaya, Twilio).
• WorkForce Management experience.
• Campaign management experience.
• Knowledge of Agile and Scrum methodologies.

Aufgaben

• Support customers in adopting Amazon Connect solutions and achieve positive outcomes.
• Perform technology assessments to justify CCaaS moves for improved agent experience.
• Educate customers on AWS value and discuss cloud deployment architectures.
• Lead business process reviews and document requirements for solution design.
• Translate goals into actionable user stories for development teams.
• Liaise between technical teams and stakeholders, managing expectations.
• Collaborate with Solution Architects to ensure best-practice designs.
• Gather requirements; work with engineers to generate estimates and timelines.
• Deliver end-user training and documentation.

Kenntnisse

Customer-facing

WFM/CRM integrations

WebRTC/SIP

Scripting languages

Executive communication

API integration

Troubleshooting

CloudFormation/Lambda

Automation tools

Contact Center architecture

Pre-sales/consulting

AWS expertise

Salesforce knowledge

CC platforms knowledge

Workforce Management

Campaign management

Agile/Scrum

Ausbildung

AWS Cloud Practitioner Certification

AWS Developer Associate/Professional

AWS Solution Architect Certification

Salesforce Certified Administrator

Jobbeschreibung

Location: Alberta, British Columbia, Ontario, Canada

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

AS A SR. AWS CONSULTANT, YOU WILL HAVE THE OPPORTUNITY TO:

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients.
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design.
• Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions.
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed
• Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work
• Deliver customer end user training and documentation

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• API integration experience
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.