Sr. AV Support Technician - Requisition #862715

Infor; Temecula (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Pechanga Resort Casino IT Technical Services is seeking a Senior Audio Visual Support Technician to lead AV setup/strike and maintain AV hardware. The role involves designing and retrofitting AV systems, testing equipment, and staying current with emerging AV technologies.

The candidate will troubleshoot, support internal PRC events including audio and video production, and ensure high standards of IT/AV housekeeping.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years related AV experience or training.

Responsibilities

• Lead setup/strike of AV equipment for internal events.
• Install and configure Crestron, Extron, BSS systems; test and commission.
• Interpret wiring schematics and CAD/Visio drawings.
• Troubleshoot AV systems and implement system changes.
• Assist with audio/video productions and room setups.
• Maintain housekeeping of IT and AV equipment and rooms.
• Be available for off-hours emergencies and after-hours support.

Skills

AV theory

MS Office

Hand tools

Self-starter

Client training

Team leadership

Flexibility

Education

High school diploma/GED

Tools

Crestron

Extron

BSS

CAD

Visio

Job description

GENERAL SUMMARY

The Senior Audio Visual (AV) Support Technician will lead and assist with set up/strike of AV equipment as needed for internal PRC customers. Verify general maintenance for all AV hardware, assist with designing new and retrofitting existing AV systems. The technician will stay abreast of emerging technology in AV, while maintaining a positive working environment.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES

• Comprehend wiring schematics and architectural drawings (CAD, Visio).
• Properly install and configure commonly used equipment (Crestron, Extron, BSS), fully test; commission a system.
• Possess proficiency with hand/power tools, wiring/cabling and termination, low voltage wiring, trim-out, and installation of wall and ceiling mounts.
• Troubleshoot AV systems to make system changes and problem solve.
• Provide the highest level of leadership as a lead, while controlling situations in a high-stress environment.
• Assist with audio and video productions for internal PRC events (audio and video mixing, editing, and camera duties).
• Verify that general housekeeping of Information Technology (IT), AV equipment, and rooms is current.
• Verify that general housekeeping of digital signage displays is current.
• Availability of off-hours for emergency situations as needed.
• Other duties as assigned.

ACCOUNTABILITY

This position has no supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a constructive and professional work environment.

QUALIFICATIONS AND GUIDELINES

________________________________________

EDUCATION/EXPERIENCE/TRAINING/

High school diploma or general education degree (GED) is required; minimum of three (3) years related experience and/or training; or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify to obtain and maintain a Class “A” gaming license.
• Must qualify to obtain and maintain a valid Driver’s License.
• Industry certifications (InfoComm CTS, DTS-1, DMC) preferred.

SKILLS/ABILITIES

• Intermediate audio and video system theories and best practices.
• Basic computer skills including MS Word and Excel.
• Basic hand tools.
• Must be a self-starter who is highly motivated and resourceful.
• Ability to work with a positive attitude in a fast paced and culturally-diverse casino environment.
• Ability to work with clients on system functionality and project issues and planning.
• Ability to train Team Members and clients on room systems.
• Ability to take direction and follow through with assigned tasks.
• Commitment to work under pressure within specified deadlines.
• Comfortable working with other trades and peers.
• Must be flexible and willing to work nights, weekends, holidays, and overtime.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.

IT Technical Services, Temecula, CA 92592