Sr. Associate - New Accounts: Entity & Foreign Team

Raymond James; Memphis (TN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Raymond James in Memphis, TN is seeking a Sr. Associate to join the Entity & Foreign Team / COE within the New Accounts department. This role operates in a hybrid workstyle, requiring at least three days in the office weekly, including either Monday or Friday.

The associate will handle complex client cases, apply regulatory standards, and support training and process improvements across client service activities.

Qualifications

• Strong attention to detail and thoroughness in task completion.
• Ability to receive, monitor, and support all assigned customers.
• Familiarity with client management systems and documentation requirements.
• Clear verbal communication to express ideas and actions.
• Know when to escalate or seek guidance for complex or risky situations.

Responsibilities

• Investigate and resolve complex client cases, account issues, and non-routine inquiries by identifying root causes and presenting actionable recommendations.
• Interpret New Accounts procedures and regulatory standards, recognizing risks and elevating matters appropriately.
• Assist callers or email/mail inquiries with information requests, resolving complex inquiries within authority and escalating high-risk issues.
• Support team effectiveness by sharing knowledge and assisting with training and onboarding.
• Produce and update best-practice documents and maintain departmental systems.

Skills

Attention to detail

Customer support

Client management systems

Verbal communication

Decision escalation

Adaptability

Education

High School (HS) - Completed

Tools

Microsoft documents

Databases

Job description

Job Description Summary

Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm. This role is a hybrid workstyle, with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.

Job Description Summary

Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm. This role is a hybrid workstyle, with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.

This Sr. Associate will be part of the Entity & Foreign Team / COE within the New Accounts dept.

Responsibilities

Job Description

• Investigate and resolve complex client cases, account issues, operational exceptions, and non-routine inquiries by determining root causes, assessing risks and impacts, and analyzing relevant information. Present findings and actionable recommendations to leaders and stakeholders to support informed decisions and continuous improvement.
• Apply sound judgment to interpret New Accounts procedures, documentation requirements, and applicable regulatory or compliance standards. Recognize operational, client, financial, regulatory, and reputational risks and elevate matters through the appropriate channels when needed.
• Assist callers or those making varied inquiries by email or mail with any requests for information, resolving complex inquiries within authority and escalating matters involving heightened risk. Initiate contact internally and externally to convey requests, provide instructions, or obtain information on behalf of a senior colleague.
• Support team effectiveness by sharing knowledge, providing peer guidance, and assisting with training, onboarding, cross-training, or reinforcement of process changes, as business needs require.
• Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems.
• Carry out a range of client service activities, including handling client cases and inquiries that are more complex or outside the norm.

Skills

With guidance but not constant supervision, works at an intermediate level to:

• Achieve thoroughness and accuracy when accomplishing tasks.
• Receive, monitor, and support all assigned customers.
• Understand and effectively operate client management systems.
• Express ideas, request actions, and formulate plans and policies through clear and effective verbal communication.
• Recognize when independent action is appropriate and when consultation or escalation is required.
• Adapt to changes in systems, procedures, account types, workflows, and organizational priorities.

Education

High School (HS) - Completed (Required)

Work Experience

General Experience - 7 to 12 months

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people‑first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.