Sr Associate Long Term Disability Team Lead

Lincoln Financial Group; Dover (NH); Hybrid; USD 59,000 - 95,000; Full time

Benefits offered by this job

Tuition assistance program

Leadership development

Health coaching

Employee assistance program

Annual incentive program

Long-term incentives

Flexible work arrangements

Job summary

Lincoln Financial Group seeks a Sr Associate Long Term Disability Team Lead to manage a caseload of complex LT disability claims and lead a high‑performing team. The role emphasizes policy interpretation, ethical decisions, and cross‑functional collaboration with underwriting, actuarial, and compliance.

Hybrid work arrangement with three days in the office, alternate locations include Dover, NH and Charlotte, NC, relocation not available.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience.
• 1+ years of Long Term Disability claims experience aligned to the role.
• Ability to communicate effectively (verbal/written).
• Proficiency in Microsoft Office Suite.

Responsibilities

• Manage a caseload of complex Long Term Disability claims with varied eligibility types.
• Apply policies and engage resources to ensure fair, ethical, timely decisions.
• Make claim-related financial decisions within company guidelines.
• Explain policy details and the claims process to customers.
• Mentor junior team members on medical terminology and workflow.

Skills

Bachelor's degree

Long Term Disability

Effective communication

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Be Aware of Fraudulent Recruiting Activities: Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Select how often (in days) to receive an alert:

Sr Associate Long Term Disability Team Lead

Alternate Locations: Dover, NH (New Hampshire); Charlotte, NC (North Carolina); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:is not available for this opportunity.

Requisition #:76790

The Role at a Glance

What you'll be doing

• You’ll manage a caseload of complex Long Term Disability claims with varied eligibility types, policy provisions, and diagnoses.
• You’ll apply policies and engage internal and external resources to ensure fair, ethical, and timely claim decisions.
• You’ll make claim-related financial decisions within company guidelines.
• You’ll use sound judgment and claims expertise to decide based on the information available.
• You’ll explain policy details, the claims process, and determinations so customers understand the outcome.
• You’ll keep inventory stable through timely risk management and efficient processing.
• You’ll resolve escalated issues and elevate to management when needed.
• You’ll research questions from the Claims team, partnering with Underwriting, Actuarial, Compliance, Account Management, and others to find answers.
• You’ll provide technical guidance on claims adjudication and coach junior team members on medical terminology, duration, functionality documentation, and workflow.
• You’ll monitor individual and team performance and act to meet or exceed standards.
• You’ll analyze reports to spot trends, then propose and develop process improvements that enhance performance and the customer experience.
• You’ll advise on how proposed process changes affect operations and system compatibility.
• You’ll mentor others and model the behaviors that build claims knowledge and strong relationships.
• You’ll contribute to departmental projects and lead workstreams as needed.

What we’re looking for

Must-have experience (Required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 1+ Years of Long Term Disability claims experience directly aligned to the specific responsibilities for this role.
• Ability to communicate effectively (verbal/written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to have experience (Preferred):

• Strong mathematical skills for payment calculations.
• Strong attention to detail.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes

Leadership development and virtual training opportunities

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is$59,250 - $94,800with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.