Sr. Associate, Credit Card Portfolio Management, Boston, MA

Santander Bank; Boston (MA); On-site; USD 90,000 - 155,000; Full time

Job summary

Santander Bank in Boston is seeking a Senior Associate Portfolio Manager to lead lifecycle strategies across our Consumer Credit Card portfolio, focusing on activation, balance growth, revolving behavior, and retention. The role requires deep expertise in credit card portfolio dynamics, segmentation, P&L levers, and customer behavior to improve portfolio performance.

The ideal candidate will bring 9+ years of relevant experience, including 5+ years in credit card portfolio management or related

Qualifications

• Bachelor’s or higher in Business, Economics, Finance or equivalent.
• Master’s degree preferred in Business, Economics, Finance or equivalent.
• 9+ years related work experience required.
• 5+ years in credit card portfolio management, lifecycle marketing, or consumer banking strategy required.
• Strong understanding of credit card P&L and customer value drivers.

Responsibilities

• Design and execute customer-level strategies to optimize credit card performance across activation, usage, balance transfers, spend growth, and retention.
• Enhance portfolio revenue by increasing revolving balances and balance build strategies while optimizing P&L across segments.
• Collaborate with decision science to define credit card segmentation models for transactors, revolvers, dormant users, and high-risk segments.
• Develop data-driven campaigns with marketing, risk, and digital teams to raise purchase volume and reduce early life churn.
• Own KPIs across cohorts, test and learn, and refine strategies based on insights.
• Work with Product, Risk, Marketing, Finance, and Technology to align lifecycle strategies with business objectives.

Skills

Credit card portfolio

Lifecycle marketing

P&L awareness

Data analysis

Stakeholder communication

Education

Bachelor’s Degree

Master’s Degree

Tools

Excel

SQL

Dashboarding tools

Job description

Sr. Associate, Credit Card Portfolio Management, Boston, MA

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

Santander Bank is seeking a highly motivated and analytically driven Senior Associate Portfolio Manager to lead lifecycle strategies across our Consumer Credit Card portfolio. This individual will be responsible for optimizing customer engagement and profitability by driving initiatives focused on activation, balance growth, revolving behavior, purchase volume, and retention. The ideal candidate will bring deep expertise in credit card portfolio dynamics, segmentation, P&L levers, and customer behavior to improve portfolio performance and ensure sustainable growth.

Lead Lifecycle Optimization:

• Design and execute customer-level strategies to optimize credit card performance through the full lifecycle-activation, usage, balance transfers, spend growth, and retention.

Drive Portfolio Profitability:

• Enhance portfolio revenue by increasing revolving balances , improving balance build strategies, and identifying levers to optimize P&L performance across customer segments.

Develop Segmentation Strategies:

• Partner with decision science team to define and refine credit card segmentation models to tailor actions across transactors, revolvers, dormant users, and high-risk segments.

Campaign Management & Execution:

• Collaborate with marketing, risk, and digital to develop data-driven campaigns to increase purchase volume and reduce early life churn.

Performance Monitoring:

• Own key performance indicators (KPIs) across customer cohorts and initiatives. Continuously monitor results, test and learn, and refine strategies based on insights.

Cross-functional Leadership:

• Work closely with Product, Risk, Marketing, Finance, and Technology teams to align lifecycle strategies with broader credit card business objectives.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or equivalent work experience: Business, Economics, Finance or equivalent field. – Required.

• Master’s Degree: Business, Economics, Finance or equivalent field. – Preferred.

• 9 Years Related work experience. – Required.

• 5 years of experience in credit card portfolio management, lifecycle marketing, or consumer banking strategy. – Required.

• Strong understanding of credit card P&L, product economics, and customer value drivers.

• Proven track record managing balance growth, spend stimulation, activation, and retention strategies.

• Hands-on experience leveraging segmentation to drive personalization and ROI.

• Analytical acumen with ability to derive insights from large datasets (Excel, SQL, or dashboarding tools).

• Excellent communication and stakeholder engagement skills.

• Experience in a top 20 U.S. bank or credit card issuer. – Preferred

• Familiarity with risk-adjusted return frameworks and pricing optimization. – Preferred

• Exposure to test-and-learn frameworks and digital campaign execution. – Preferred

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know :

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

**Base Pay Range**

Minimum:

$90,000.00 USD

Maximum:

$155,000.00 USD

Link to Santander Benefits:

Santander Benefits – 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions :

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required .

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

We are committed to providing an inclusive and accessible application process for all candidates.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,New York-New York

Organization: Santander Bank N.A.