Sr Associate, Account Manager

Otis Worldwide Corporation; Little Rock (AR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision coverage

Paid vacation and holidays

Paid sick leave

Life insurance

Tuition reimbursement

Job summary

Otis Worldwide Corporation in Little Rock, AR is seeking a Sr. Associate, Account Manager to support customers across the South Arkansas and Louisiana territory.

You will manage a portfolio of existing accounts, build long-term relationships, and serve as a trusted partner for elevator service needs. You will focus on customer retention and account growth, identify opportunities for repair and service solutions, and prepare proposals while coordinating with field operations and sales teams to

Qualifications

• Bachelor's degree or related discipline, or a high school diploma with relevant account management, B2B sales, or customer-facing experience.
• 3+ years of experience in account management, sales, and managing customer relationships.
• Ability to identify customer needs, communicate value, and sell service-based or technical solutions.
• Strong relationship-building, communication, negotiation, and problem-solving skills.
• Results-oriented with the ability to manage multiple accounts and opportunities.

Responsibilities

• Manage a portfolio of existing accounts, building strong relationships and delivering high levels of service.
• Serve as the primary contact for customer needs and service-related concerns.
• Develop account strategies focused on retention, growth, and long-term partnership.
• Identify opportunities for elevator repair, modernization, and additional service solutions.
• Prepare proposals, conduct sales negotiations, and close opportunities within territory.
• Maintain an accurate sales pipeline and forecasts using Otis sales tools.
• Collaborate with field operations, service teams, and internal stakeholders to support customers and objectives.

Skills

Account management

Sales

Communication

Negotiation

Relationship building

Problem solving

Education

Bachelor's degree

Job description

Job Information

Date Posted: 2026-10-27 Country: United States of America Location: OT454: TMR - LITTLE ROCK, AR 1419 Westpark Drive Suite F, LITTLE ROCK, AR, 72204 USA Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? Otis is growing, and we are hiring a Sr. Associate, Account Manager to support customers across the South Arkansas and Louisiana territory, reporting to the General Manager. In this customer-facing role, you will manage a portfolio of existing accounts, build strong long-term customer relationships, and serve as a trusted partner for their elevator service needs. You will focus on customer retention and account growth while identifying opportunities for repair, and additional service solutions. On a typical day you will:

Typical Day Responsibilities

• Manage a portfolio of existing accounts, building strong relationships and delivering a high level of customer service.
• Serve as the primary point of contact for customer needs, inquiries, and service-related concerns.
• Develop account strategies focused on customer retention, growth, and long-term partnership.
• Identify and pursue opportunities for elevator repair, modernization, and additional service solutions.
• Prepare proposals, conduct sales negotiations, and close opportunities within your assigned territory.
• Maintain an accurate sales pipeline, opportunities, and forecasts using Otis sales tools.
• Partner closely with field operations, service teams, and other internal stakeholders to support customer needs and business objectives.

Requirements

• Bachelor’s degree or a related discipline, or a high school diploma/GED with relevant account management, B2B sales, or customer-facing experience.
• 3+ years of experience with account management, sales, managing customer relationships and developing business within an existing account base.
• Ability to identify customer needs, communicate value, and sell service-based or technical solutions.
• Strong relationship-building, communication, negotiation, and problem-solving skills.
• Results-oriented mindset with the ability to independently manage multiple accounts, priorities, and sales opportunities.
• Comfortable working in a fast-paced, customer-focused environment and collaborating across sales and operations teams.

Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverageVoluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Become a part of the Otis team.

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].