Sr. Assistant Director Facility Operations

University of Illinois at Urbana-Champaign; Urbana (IL); On-site; USD 70,000 - 76,000; Full time

Job summary

University of Illinois at Urbana-Champaign seeks a Sr. Assistant Director Facility Operations within Campus Recreation.

You will direct daily operational management of the Facility Operations student staff and oversee scheduling, inventory, and bookings using Connect2 and Fusion Portal, ensuring top service for campus recreation. You will lead training, staffing, and performance reviews, collaborate with Fitness/Member Services, and coordinate with Event Management and Intramural Sports to align

Qualifications

• Bachelor's degree in Higher Education, Recreation, Sports and Tourism or related field.
• At least 3 years of facility operations education, training, and/or work experience.
• Demonstrated experience supervising student staff in a higher education setting.

Responsibilities

• Direct daily operational management of Facility Operations staff.
• Develop training materials for student staff and educate patrons on safety.
• Manage bookings, scheduling and inventory systems (Connect2 and Fusion Portal).
• Collaborate with Event Management and Intramural Sports to coordinate events.
• Oversee recruitment, hiring, and performance evaluations of staff.
• Monitor compliance with policy and safety procedures.

Skills

Staff supervision

Team leadership

Communication

Policy compliance

Analytical thinking

Education

Bachelor's degree in Higher Education, Recreation, Sports and Tourism or related field

Job description

Sr. Assistant Director Facility Operations

Department of Campus Recreation

Job Summary

The Assistant Director of Facility Operations directs the daily operational management of the Facility Operations student staff and manages the departmental communication between Connect2 Facility Management Software and Campus Recreation. Responsible for assisting in the management of the departmental scheduling and inventory management software (Connect2) and managing all recreational facility bookings through the Fusion Portal (Active Illini).

Facility Operations Supervision (40%)

1. Administer a comprehensive Facility Operations program/team.

• In conjunction with the Assistant Director of Fitness and Wellness Programs, develop and implement training materials to educate student staff on the purpose of each type of fitness equipment and how to assist patrons with using them safely.
• Communicate regularly with patrons regarding current Campus Rec events, facility hours, programs, services and facility policies via direct email and other marketing efforts to enhance overall member satisfaction.
• Under the direction of the Associate Director of Member Services, Assessment, and Student Development establish staffing goals and implement strategic plans to meet established goals.
• Under the direction of the Associate Director of Member Services, Assessment, and Student Development, assess patron facility policy adherence and make recommendations as needed.
• Develop training materials for all patron facing student staff to educate student staff on facility related policies which must be enforced by all student staff and are pertinent to all patrons.

2.. Manage the hiring, training, supervising and evaluating Facility Operations Staff including: Graduate hourly program lead, Student Coordinators, Building Managers, Facility Supervisors, and Facility Assistants.

• Determine staffing needs and hire qualified candidates based upon certifications, experience, skills and ability to contribute to the diverse needs of the University of Illinois and Campus Recreation
• Ensure that employees are well-versed in Campus Recreation policies and procedures.
• Ensure that employees are well-versed in University of Illinois and Campus Recreation business practices.
• Provide oversight of personnel evaluation via random shift audits and observations from professional and leadership staff resulting in feedback and corrective actions as appropriate.
• Develop content for and ensure the administration of monthly FA and FS meetings.
• Prioritize tasks and assign/delegate duties to part-time employees
• In conjunction with the Senior Assistant Director of Member Services, provide student development to student-staff; this includes the development and implementation of training.
• Serve as primary point of contact for student facility operations employees.
• Establish training materials, manuals, and activities for all member services student employees, including Graduate Hourly Program Lead, Program Area Assistants, Facility Supervisors, and Facility Assistants

3. Provide updates to the Evening Member Services Coordinator on all Facility Operations student staff-related expectations.

• Provide updates and feedback for the bookings management plan to ensure minimal disruption to campus recreation activities.

4. Collaborate with the Fitness/Member Services teams to ensure all ARC and CRCE student staff are aware of operational changes, updates, and expectations and can work effectively as a team.

5. In conjunction with the Risk Management and SATech, streamline the use and implementation of Connect2 software and webtools report forms.

6. Under the direction of the Associate Director of Member Services, Assessment, and Student Development, provide recommendations for the department's student development model as it pertains to facility operations.

7. Recruit, hire, train, and manage a Graduate hourly program lead for facility operations whose responsibilities are to assist with hiring, training, and managing facility assistant and facility supervisor student staff.

8. In conjunction with the Senior Assistant Director of Member Services and Coordinator of member services, oversee the hiring, training, and managing of the building manager staff.

Bokings (30%)

9. Develop and implement a comprehensive bookings management plan to ensure minimal disruption to campus recreation activities.

10 Collaborate with Event Management and Intramural Sports to gather all information pertaining to semesterly and annual events occurring within ARC and CRCE.

11.Meet regularly with Event Management and Intramural Sports to ensure all changes to the bookings schedule are accurate and known by all stakeholders.

12.Use the above information to create a schedule of booking offerings for courts, multipurpose rooms, and reflection and recovery room.

13.Manage bookings by ensuring there are no double bookings when events such as intramural sports, classes, trainings, and otherwise special events are occurring.

14.Develop a schedule for monitoring bookings on a daily basis alongside student program assistant or student leadership staff.

Inventory Management and Staff Scheduling Software: (20%)

15.Serve as subject matter expert for the Connect2 staff scheduling (C2MyTime) software for all campus recreation staff.

• Develop and implement a comprehensive Connect2MyTime Scheduling Management training and consultation program.
• Obtain (From Connect2) and Create training videos for current and new professional staff members to help them navigate how to build and manage student staff schedules.
• Develop and implement a Summer Connect2 Series to discuss updates and reminders for various Connect2MyTime tasks.
• Develop and implement an onboarding Connect2MyTime training program for all new professional staff who oversee student staff to learn the scheduling responsibilities for their respective program area.
• Provide assistance and consultation to all professional staff for inquiries related to Connect2MyTime.
• Remain up to date on all updates and changes to the Connect2MyTime platform and relay that information to the professional staff via email, all-staff meeting presentations, and one on one discussions as needed.

16.Serve as subject matter expert for the Connect2 inventory management (C2IT) software for all campus recreation staff.

• Develop and implement a comprehensive C2IT Inventory Management training and consultation program
• Obtain (From Connect2) and Create training videos for current and new professional staff members to help them navigate how to conduct inventory management using C2IT.
• Develop and implement a Summer Connect2 Series to discuss updates and reminders for various C2IT tasks.
• Direct Facility Maintenance Staff toward the C2IT Education series/course on the Connect2 Cloud Site.
• Provide assistance and consultation to all professional staff for inquiries related to C2IT.
• Remain up to date on all updates and changes to the C2IT platform and relay that information to the professional staff via email, all-staff meeting presentations, and one on one discussions as needed.

17.Develop and implement a staff scheduling system to ensure that all campus recreation staff are able to be scheduled in a way that permits cross-program area scheduling.

18.In conjunction with the Assistant Director of Aquatics and Risk management, ensure that all injury/illness and incident reports are followed up on and are being filled out properly by all departmental student staff.

Departmental Duties: (10%)

19.In conjunction with the Associate Director of Member Services, Assessment, and Student Development, Collect, Analyze, and Report assessment data related to facility operations.

20.Manage an annual budget for facility operations and Connect2 related efforts.

21.Attend State and regional leadership conferences and workshops, including accompanying student participants.

22.Serve as primary point of contact for facility operations employment inquiries.

23.In conjunction with Risk Management and HR, monitor and ensure compliance of required staff certifications.

24.Chair or Co-Chair, as assigned, department-wide searches for students and professional staff.

25.Serve on Department, Division and/or University committees as assigned.

26.Manage special projects, as assigned, that support the overall mission of Campus Recreation.

27.Participate as a member of the Campus Recreation Professional Staff in the development and implementation of policies and procedures.

28.Participate in the development of programs, departmental objectives, and long-range planning by performing research, providing recommendations, and implementing plans as appropriate

Physical Demands and Working Conditions

The employee may be subjected to various physical demands to move or transfer items occasionally weighing up to fifty (50) pounds.

Work Schedule, Travel, or Other Job Expectations

Occasional work performed outside of scheduled business hours for events, workshops, etc.

Minimum Qualifications

• Bachelor's degree in Higher Education, Recreation, Sports and Tourism or related field.
• A total of three (3) years (36 months) in education, training and/or work experience in facility operations.
• Demonstrated experience supervising student staff in a higher education setting.

Preferred Qualifications

• Master's degree in Higher Education, Recreation, Sports and Tourism or related field.
• Two (2) years of work experience performing reservation or bookings management and/or Facility Operations related work within a Campus Recreation setting.

Knowledge, Skills and Abilities

• Skill in effective communication.
• Ability to understand information and presented ideas.
• Ability to develop goals and plans to prioritize, organize, and accomplish work.
• Ability to work effectively with staff, the public, and outside constituency groups.
• Ability to effectively plan, delegate, and supervise the work of others.
• Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems.
• Ability to analyze and develop guidelines, procedures and systems.

Appointment Information

This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after November 16, 2026. Salary is $70,000 - $76,000 and is commensurate with experience. This position is not eligible for any type of sponsorship for work authorization.

At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].