Sr. Applications Engineer

Paycom - ATS; Oklahoma; Hybrid; USD 80,000 - 118,000; Full time

Benefits offered by this job

401(k) match

Dental coverage

Vision coverage

Life insurance

FSA

Wellness program

EAP

Paid time off

Holidays

Tuition reimbursement

Remote or hybrid work

Job summary

Liberty Dental Plan seeks a Senior IT Applications Analyst to lead the support, optimization, and modernization of enterprise applications. You will partner with business stakeholders, vendors, and engineering teams to deliver reliable performance, implement enhancements, and drive long-term technology strategy.

You will mentor junior analysts, manage complex production incidents, and ensure compliance with change, security, and regulatory requirements while advancing data integrity and

Qualifications

• Bachelor's degree in IT or related field required.
• 4+ years in application support or systems analysis.
• Advanced MSSQL expertise for data analysis and remediation.
• Experience with APIs, integrations, and cloud/hybrid environments.
• Strong communication and stakeholder management.

Responsibilities

• Lead support and administration of enterprise applications.
• Serve as escalation point for complex production issues.
• Collaborate with stakeholders to translate business needs into technical solutions.
• Mentor junior analysts and contribute to roadmaps.
• Develop and maintain technical documentation and support procedures.
• Ensure change management, security, and regulatory compliance.

Skills

SQL Server

API & web services

.NET/C#/Java

REST services

ETL processes

Data validation

Stakeholder management

Education

Bachelor's degree in Information Technology / Computer Science

Job description

Senior IT Applications AnalystAre you an experienced IT professional who thrives on solving complex application challenges and driving business-critical technology solutions? Join Liberty Dental Plan and play a key role in supporting, optimizing, and enhancing the applications that power our organization and help us deliver exceptional service to our members and providers.About Liberty Dental PlanAt Liberty Dental Plan, we're committed to improving access to quality dental care through innovation, collaboration, and service excellence. We foster a supportive, mission-driven culture where employees are empowered to grow professionally while making a meaningful impact on the communities we serve.Role OverviewThe Senior IT Applications Analyst serves as a senior technical and functional expert responsible for the support, optimization, and continuous improvement of enterprise applications. This role partners closely with business stakeholders, vendors, architects, infrastructure teams, and project teams to ensure reliable application performance, implement enhancements, resolve complex issues, and support long-term technology strategies.What You'll DoLead the support and administration of enterprise applications, ensuring stability, availability, performance, and user satisfaction.Serve as the senior escalation point for complex production issues, conducting root cause analysis and implementing long-term solutions.Collaborate with business stakeholders to identify opportunities for process improvements and translate business needs into technical solutions.Lead application enhancement initiatives through requirements gathering, design, testing, deployment, and post-implementation support.Manage vendor relationships, including issue resolution, enhancement requests, service-level performance, and strategic roadmap discussions.Coordinate application dependencies involving APIs, integrations, cloud services, infrastructure, security controls, and data exchanges.Perform advanced Microsoft SQL Server analysis, troubleshooting, data validation, and approved data updates while maintaining data integrity.Partner with architecture, cybersecurity, infrastructure, and development teams to align solutions with enterprise standards.Develop and maintain technical documentation, support procedures, process flows, and knowledge base articles.Lead system, integration, and user acceptance testing activities.Mentor junior analysts and contribute to application roadmaps, modernization efforts, and continuous improvement initiatives.Ensure compliance with change management, audit, security, and regulatory requirements.QualificationsRequiredBachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related fieldMinimum of 4 years of experience in application support, systems analysis, business applications, or related IT rolesExperience supporting enterprise applications and vendor-managed solutionsAdvanced Microsoft SQL Server expertise, including query development, troubleshooting, data analysis, validation, and remediationExperience with APIs, web services, system integrations, ETL processes, and application interfacesWorking knowledge of application development technologies such as .NET, C#, Java, REST services, or similar platformsStrong understanding of application lifecycle management, incident management, and service delivery practicesExcellent analytical, problem-solving, communication, and stakeholder management skillsPreferredExperience with Health Solution Plus/ConduentGraduate degree in Business Administration, Information Systems, or a related disciplineHealthcare payer, dental insurance, managed care, or regulated industry experienceExperience supporting SaaS, cloud-based, or hybrid application environmentsFamiliarity with ITIL principles and best practicesExperience leading application enhancement projects and mentoring junior team membersKnowledge of healthcare operations, claims, enrollment, provider management, or customer service platformsWork EnvironmentCollaborative, cross-functional environment partnering with business and technical teamsOpportunity to work with enterprise applications that directly support organizational operations and strategic initiativesExposure to cloud technologies, integrations, vendor management, and modernization effortsParticipation in leadership activities, mentoring, and strategic technology planningWhy Join Liberty Dental Plan?Make a meaningful impact in a mission-driven healthcare organizationWork on critical enterprise applications that support business successCollaborate with talented professionals across technology and business functionsContribute to modernization initiatives and long-term technology strategyGrow your career through challenging projects, mentorship opportunities, and continuous learningHow to ApplyReady to take the next step in your IT career? We'd love to hear from you.Apply today and join Liberty Dental Plan in delivering innovative technology solutions that support healthier communities.LocationOur employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.What Liberty OffersHappy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.Our first-class benefits package supports employees and their dependents with:Competitive pay structure and savings options to help you reach your financial goals.Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.100% employer-paid dental coverage for employees and eligible dependents.Vision insurance with low-cost premiums for employee-only coverage and dependents.Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.Flexible Spending Accounts for healthcare and dependent care expenses.Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.Long-term disability coverage.Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.Employee Assistance Program (EAP) to support mental health and well-being.Generous vacation and sick leave policies, with the ability to roll over unused time.10 paid company holidays.Tuition reimbursement for eligible educational expenses.Remote or hybrid work options available for various positions.CompensationIn the spirit of pay transparency, the base salary range for this position is $80,000 - $117,500 annually not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.Sponsorship and Relocation SpecificationsLiberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.No relocation assistance or sponsorship available at this time.