Sr. Application Field Service Engineer

Nordson Corporation; Chandler (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Nordson Electronics Solutions is seeking an experienced, motivated professional to join our team in a dynamic, collaborative environment. You will support both pre-sales and post-sales activities, including customer demonstrations, material evaluation, on-site installation, servicing and repair of complex equipment for all products and markets.

Eligible candidates have a BS degree or equivalent with 4–7 years of relevant experience and must be able to travel up to 75% domestically and

Qualifications

• Requires a BS degree or equivalent experience plus 4 – 7 years of experience or equivalent relevant experience.
• Exposure to the printed circuit board and semiconductor packaging industries.
• Ability to travel up to 75% of the time; both domestic and internationally.

Responsibilities

• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customers on administrative and technical matters for assigned projects.
• Travel away from workplace may be up to 75%.
• When not traveling may be called upon to participate in 24/7 phone support.
• May be assigned to specific customer accounts as the primary technical support contact.
• Plans and conducts work requiring judgment in the independent evaluation, selection and substantial adaptation and modification of standard techniques, procedures and criteria.
• Devises new approaches to problems encountered.

Education

BS degree or equivalent experience

4 – 7 years of experience or equivalent relevant experience

Job description

Nordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

Responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installation, servicing and repair of complex equipment and systems for all products and markets. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Essential Job Duties and Responsibilities

• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customers on administrative and technical matters for assigned projects.
• Travel away from workplace may be up to 75%.
• When not traveling may be called upon to participate in 24/7 phone support.
• May be assigned to specific customer accounts as the primary technical support contact.
• Plans and conducts work requiring judgment in the independent evaluation, selection and substantial adaptation and modification of standard techniques, procedures and criteria.
• Devises new approaches to problems encountered.
• Other duties may be assigned as required.

Education and Experience Requirements

• Requires a BS degree or equivalent experience plus 4 – 7 years of experience or equivalent relevant experience.
• Exposure to the printed circuit board and semiconductor packaging industries
• Ability to travel up to 75% of the time; both domestic and internationally

Preferred Skills and Abilities

• Highly motivated and self managing
• Analytical thinker with great troubleshooting skills
• Strong customer communication skills

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated up to 75%

About Nordson Electronics Solutions

Nordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you’re just beginning your career or you’re a seasoned professional, there’s a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.