Sr. Analyst, Last Mile

Kraft Heinz; Chicago (IL); On-site; USD 75,000 - 115,000; Full time

Job summary

Kraft Heinz is seeking a data-minded professional to support Last Mile platforms such as Instacart, DoorDash, Uber Eats, and GoPuff. You will track performance, generate insights, and help drive day-to-day execution across eCommerce channels.

Responsibilities include building scorecards, managing campaigns, and coordinating with Marketing, Sales, and platform teams to align plans with omnichannel goals. Strong Excel/PowerPoint skills and a proven ability to tell clear data stories are essential.

Qualifications

• 3-5 years of experience in eCommerce, customer marketing, sales analytics, retail media, marketing, or related roles.
• Strong understanding of CPG, eCommerce, and omnichannel business dynamics.
• Proficiency in Excel and PowerPoint; comfort with dashboards, KPIs, and multiple data sources.
• Ability to translate performance data into clear insights and actionable recommendations.
• Strong communication, storytelling, and presentation skills; ability to build cross-functional partnerships.

Responsibilities

• Support Last Mile platforms (Instacart, DoorDash, Uber Eats, GoPuff) with performance tracking and opportunity identification.
• Develop recurring scorecards, trackers, and reporting tools for key eCommerce KPIs.
• Contribute to planning and execution of media, promotions, merchandising, and test-and-learn initiatives across Last Mile platforms.
• Coordinate inputs, assets, budgets, invoicing, and follow-up actions for campaigns.
• Partner with Omni Shopper Marketing, Retail Media, Sales, Finance, Marketing, and platform teams to align plans with omnichannel priorities.
• Share best practices, learnings, and insights to strengthen Last Mile capabilities and decision-making.
• Support digital shelf and platform execution priorities that improve consumer experience and business performance.
• Maintain ownership mindset by flagging risks and driving work forward with speed and accuracy.

Skills

Analytical thinking

Cross-functional collaboration

Data storytelling

Stakeholder management

Communication skills

Ownership mindset

Ambiguity tolerance

Project management

Omnichannel understanding

Performance measurement

Tools

Excel

PowerPoint

Dashboards

Reporting tools

Job description

Key Responsibilities

Support business management across priority Last Mile platforms, including Instacart, DoorDash, Uber Eats, and GoPuff, by tracking performance, identifying opportunities, and helping drive strong day-to-day execution. Analyze platform, campaign, promotional, and category performance to generate actionable insights, inform optimization, and support clear internal and customer-facing recommendations. Build and maintain recurring scorecards, trackers, and reporting tools to monitor key eCommerce and Last Mile KPIs and surface business trends. Support the planning and execution of media, promotional, merchandising, and test-and-learn initiatives across Last Mile platforms, including coordination of inputs, assets, budget management, invoicing, and follow-up actions. Partner across Omni Shopper Marketing, Retail Media, Sales, Finance, Marketing, Business Analytics, and external platform teams to ensure plans are aligned, executed effectively, and connected to broader omnichannel priorities. Identify, synthesize, and share best practices, learnings, and performance insights across internal stakeholders to strengthen broader Last Mile capability and business decision-making. Support digital shelf and platform execution priorities that improve the consumer experience and business performance. Bring a strong ownership mindset by proactively flagging risks, solving problems, and moving work forward with speed, accuracy, and follow-through.

Qualifications

3-5 years of experience in eCommerce, customer marketing, sales analytics, retail media, marketing, or related commercial roles. Strong understanding of CPG, eCommerce, and omnichannel business dynamics. Strong analytical skills, including required proficiency in Excel and PowerPoint, and comfort working with dashboards, scorecards, KPIs, and multiple data sources. Ability to translate performance data and business trends into clear insights, simple narratives, and practical recommendations. Strong written, verbal, and visual communication skills, including PowerPoint development and clear storylining. Demonstrated project management skills and the ability to manage multiple priorities with strong attention to detail and follow-through. Ability to build strong cross-functional partnerships and influence through credibility, collaboration, and clear communication. Comfort operating in ambiguity, balancing speed with accuracy, and proactively identifying risks or opportunities. High ownership mindset with the ability to work independently while keeping stakeholders aligned. Experience working with Last Mile platforms, including Instacart and DoorDash. Experience partnering closely with Marketing, Sales, Retail Media, and eCommerce stakeholders. Experience with syndicated data, customer marketing, promotional planning, or platform reporting tools. Familiarity with digital shelf, search, or related eCommerce performance metrics.