Sr. Analyst Deliver Excellence/Surgical Robotics-OTTAVA

jj; Santa Clara (CA); On-site; USD 109,000 - 154,000; Full time

Job summary

Johnson & Johnson RAD (Robotics and Digital) is seeking a Sr. Analyst Deliver Excellence– OTTAVA for our Santa Clara location. The role focuses on Deliver operations across warehouse, transportation, and customer service with cross‑functional collaboration across Supply Chain regions.

You will track project status, support strategic roadmaps for the Ottava program, and help optimize distribution networks while ensuring an exceptional customer experience. Travel up to 25% may be required.

Qualifications

• Bachelor’s degree or equivalent; 3–5 years related experience.
• Experience in Deliver Operations (Warehousing/Distribution, Transportation, Customer Service).
• Experience across at least two other supply chain functions (Plan, Make, Source).
• ERP and/or Warehouse Management Systems experience (SAP/APO/SNP, WMS).
• Up to 25% travel, domestic and international.

Responsibilities

• Support execution of strategic projects across MFG and Deliver landscape.
• Contribute to core Deliver/Logistics responsibilities and optimize efficiency.
• Develop and implement operational standards, protocols, and processes for future launches.
• Coordinate Deliver field activities and align with 3PL and internal stakeholders.
• Track project status, risks, and deliverables; manage budgets and expenses.

Skills

Deliver Operations

Cross-functional collaboration

Analytical thinking

Communication skills

Travel readiness

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

SAP/APO/SNP

WMS

Job description

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson RAD (Robotics and Digital) is seeking for a Sr. Analyst Deliver Excellence– OTTAVA, for our Santa Clara, Location.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

About MedTechSurgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose:

The successful candidate will possess strong analytical capabilities and foundational experience across Deliver processes, including warehouse and distribution, transportation, customer service, network planning, and import/export. They will have experience working collaboratively across supply chain functions and supporting cross-regional teams.

Additionally, the ideal candidate will have exposure to related supply chain areas such as Integrated Business Planning or Manufacturing. Experience in capital equipment or medical device distribution is a plus. The candidate must demonstrate strong problem-solving skills, attention to detail, and the ability to manage multiple priorities. Effective communication and collaboration skills are essential to succeed in this dynamic environment. The candidate will have experience as a single contributor for projects and responsible for providing updates and status of assigned deliverables. Lastly, the candidate will have background working directly with customers whether face to face or remotely to drive best in class customer experience.

Key Role Responsibilities:

• Support the execution of strategic projects across MFG and Deliver landscape
• Contribute to core areas of responsibilities in the Deliver/ Logistics function both from an operational perspective
• Assist in developing and implementing operational standards, protocols, and processes to optimize efficiency and customer satisfaction for future commercial launch activities
• Support on-site Deliver field activities related to all future installations and de-installations, in coordination with Service.
• Collaborate with Global Deliver RAD team and affiliates to support implementation and launch activities.
• Actively manage risks, issues, and follow up actions during project planning meetings

Strategic Projects

• Support assigned projects from a Deliver perspective, collaborating cross functionally with the broader Supply Chain and working closely with Service and Commercial organizations
• Assist in developing materials to support strategic roadmap discussions and decision-making for the Ottava program
• Track and report project status, risks, deliverables, and activities within overall schedule
• Support tracking of operating and capital expenses against plan

Customer Experience and Distribution Network

• Support development of KPI’s and customer experience metrics across Deliver activities
• Analyze distribution network and overall capacity; identify areas of opportunity to improve service levels
• Support collection and analysis of voice of customer, both internally and externally, to inform solutions and implementation plans
• Coordinate execution of Deliver dashboards for weekly, monthly and quarterly performance tracking

Capital Delivery Operations

• Support coordination of Deliver installation and de-installation activities for customers, working with Service and Commercial organizations
• Assist with on-site or remote coordination during loading and unloading of capital systems
• Support coordination with 3PL providers and internal stakeholders
• Assist with resourcing, load planning, and schedule alignment across Deliver teams

Global Johnson & Johnson Affiliate

• Support implementation efforts for Deliver global activities
• Coordinate with global teams to support execution timelines and deliverables
• Assist in maintaining timelines, activities, and deliverables with Project Management Organization and Launch Excellence team

QUALIFICATIONS:

Requirements:

• University Bachelor’s degree or equivalent
  3-5 years related experience
• Experience or exposure to Deliver Operations (Warehousing/ Distribution, Transportation, Customer Service, Distribution Network Analysis)
• Experience across at least two other supply chain functional areas is (Plan, MAKE, or Source)
• Experience or exposure to at least one additional supply chain functional area (Plan, Make, or Source)
• Experience with ERP (SAP/APO/SNP) and/or Warehouse Management Systems (WMS)
• Travel Requirement 20-25% and potentially short notice (Domestic and INTL)

Preferred:

• Advanced Degree is preferred
• 2 years people leadership experience
• Experience with Systems Implementation projects (WMS, TMS, ERP, OTC)
• Surgical Robotics Distribution Logistics Experience
• Green belt Six Sigma certification and Supply Chain Certification (APICS/IBF) desirable

Knowledge, Skills and Capabilities:

• Microsoft Office Suite (Power Point, Excel etc.)
• Demonstrated ability to navigate ambiguity and adapt by course-correcting plans as needed in response to changing circumstances
• Ability to forge collaboration across peer groups and managers of the enterprise and externally.
• A strong communicator with the ability to communicate clearly, making the complex clear and compelling to all levels of the organization in both written and oral forums.
• Ability to influence peer groups and managers within Supply Chain, Commercial, and Finance organizations and other key cross functional partners in a matrix environment and externally.
• Demonstrates deep knowledge of best practices and benchmarks, corporate objectives, and resource availability to identify and prioritize continuous improvement projects.
• Incorporates an integrated understanding of end-to-end Supply Chain to anticipate cross-functional impacts, interdependencies, and trade-offs.
• Has strong business acumen – deeply understands the business, portfolio, markets, customers, challenges, and demands.
• undefined

Other:

• May require up to 15% of domestic and/or international travel
• The attendance policy required for this role is Fully Onsite

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is in line with our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is :

$109,000.00 to $153,748.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits