Sr. Analyst Customer Master Data and Data Analytics - SAP

AbbVie Inc.; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

AbbVie in the United States seeks a Senior Analyst, Customer Master Data & Analytics, to lead governance, data quality, and operational excellence across SAP S/4HANA and related systems to enable accurate OTC execution and regulatory compliance.

You will oversee DSP/Syniti platforms, drive AI‑enabled automation, partner cross‑functionally, and deliver executive reporting on KPIs and data performance. This role requires 5+ years in MDM/Data Governance and strong Excel, SQL, and Power BI skills.

Qualifications

• 5+ years in Master Data Management, Data Governance, or Data & Analytics
• Deep understanding of end‑to‑end OTC processes
• Ability to influence, drive change, and operate independently in a global organization
• Proven experience leading process improvement and data quality initiatives with governance focus
• Strong project management capabilities, incl. Smartsheet or similar tools
• Advanced analytical and problem‑solving skills with ability to translate direction into insights
• High proficiency in Excel
• Hands‑on experience with SQL Server, Power BI, Oracle, and data modeling
• Excellent verbal and written communication skills, with stakeholders
• Ability to manage multiple priorities and deliver results under tight timelines

Responsibilities

• Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems
• Serve as the senior point of contact for Customer Master Data across multiple functions
• Define and enforce global data standards, stewardship practices, and data quality controls
• Drive continuous improvement initiatives across Customer Master Data processes
• Oversee DSP workflows (Syniti) including intake, validation, approvals, stewardship, escalation, and audit readiness
• Deliver executive‑level reporting and analytics on data quality, KPIs, and performance
• Support end‑to‑end project delivery including SAP enhancements, integrations, and data remediation
• Lead medium‑to‑large initiatives using Smartsheet project management methodology
• Maintain and update Customer Master Data SOPs and country variants
• Drive AI‑enabled automation initiatives such as duplicate detection and intelligent validation
• Ensure compliance with regulatory, audit, privacy, and SOX requirements

Skills

Data governance

Data quality

OTC processes

MDM

SQL

Power BI

SAP S/4HANA

Data modeling

Stakeholder mgmt

Project management

Education

Bachelor's degree

Tools

Smartsheet

DSP/Syniti

SQL Server

Excel

Oracle

SAP S/4HANA

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Senior Senior Analyst, Customer Master Data & Analytics, within the Finance Shared Services (FSS) organization, supports the Order‑to‑Cash (OTC) Global Process Lead by ensuring strong governance, data quality, and operational excellence for Customer Master Data across SAP S/4HANA and integrated systems. This role provides people leadership and partners cross‑functionally to deliver accurate, compliant, and timely customer data that enables effective OTC execution, regulatory compliance, and data‑driven decision‑making, while driving continuous improvement, analytics, and process innovation.

Responsibilities

• Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems.
• Serve as the senior point of contact for Customer Master Data across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT.
• Define and enforce global customer data standards, stewardship practices, and data quality controls to ensure accuracy, completeness, and compliance.
• Drive continuous improvement initiatives across Customer Master Data processes, balancing global standardization with operational agility.
• Oversee Customer MDM/DSP(Syniti – Data Stewardship Platform) operating models, including intake, validation, approvals, stewardship, escalation, and audit readiness.
• Lead and manage DSP workflows to ensure timely processing, SLA adherence, and high data quality.
• Support end‑to‑end project delivery, including design, test, and rollout of SAP enhancements, integrations, and data remediation initiatives.
• Lead medium‑to‑large scale initiatives using Smartsheet project management methodology.
• Maintain and update Customer Master Data SOPs and country variants following process or system enhancements.
• Deliver executive‑level reporting and analytics on data quality, KPIs, and process performance.
• Drive AI‑enabled automation initiatives such as duplicate detection, intelligent validation, and workflow optimization.
• Ensure compliance with regulatory, audit, privacy, and SOX requirements related to customer data.

Qualifications

• Minimum 5+ years of progressive experience in Master Data Management, Data Governance, or Data & Analytics within complex enterprise environments.
• Solid understanding of end‑to‑end Order‑to‑Cash (OTC) processes, with the ability to partner effectively across Finance, Customer Service, Supply Chain, Pricing, Commercial, and IT.
• Demonstrated ability to influence, drive change, and operate independently within a matrixed, global organization.
• Proven experience leading process improvement and data quality initiatives with a strong focus on governance, compliance, and operational excellence.
• Strong project management capabilities, including experience managing medium‑to‑large initiatives using Smartsheet or similar tools.
• Advanced analytical and problem‑solving skills, with the ability to translate broad direction into clear, actionable insights.
• High proficiency in Excel.
• Hands‑on experience with SQL Server, Power BI, Oracle, and data modeling concepts.
• Excellent verbal and written communication skills, with the ability to engage senior leaders and diverse stakeholders.
• Ability to manage multiple priorities and deliver results under tight timelines.

Preferred Qualifications

• Experience working within a formal MDM framework and data stewardship platforms (e.g., DSP/Syniti).
• Prior exposure to internal audit, SOX, or regulatory compliance related to master data.
• Experience supporting or leading SAP S/4HANA data initiatives or large‑scale system transformations.
• Demonstrated interest in innovation, automation, and analytics‑driven process optimization.

Education Requirements:

• Bachelor’s degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range.This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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