Sr AI/ML Ops Engineer

Lincoln Financial Group; Radnor (Delaware County); Hybrid; USD 120,000 - 193,000; Full time

Benefits offered by this job

Career development

Leadership training

Financial counseling

Tuition assistance

Hybrid work schedule

Job summary

Lincoln Financial Group in Radnor, PA area is seeking a Senior AI/ML Operations Engineer to design scalable patterns for AI/ML models, pipelines, and agents across complex environments. You will implement observability, reliability, and governance for production systems in a hybrid work setting.

You’ll lead technical workstreams, drive incident analysis, and build automated testing, validation, and monitoring. Strong collaboration with teams to reduce risk and improve performance is expected.

Qualifications

• 4+ years of experience in AI/ML operations, ML engineering, platform engineering, cloud infrastructure, DevOps, SRE, or related field.

Responsibilities

• Designs scalable operational patterns for AI/ML models, pipelines, agents, and supporting services.
• Develops comprehensive observability for availability, latency, performance, drift, quality, safety, capacity and cost.
• Engineers CI/CD, versioning, release governance, progressive deployment, rollback and recovery.
• Diagnoses incidents, leads root-cause analysis, and drives preventive action.
• Implements and maintains LLMOps and agentic operations capabilities for production AI/ML systems.

Skills

AI/ML operations

Cloud infrastructure

DevOps

Site reliability engineering

Education

Bachelor's degree in Computer Science or related

Job description

Alternate Locations: Radnor, PA (Pennsylvania); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:is not available for this opportunity.

Requisition #:76865

The Role at a Glance

What you'll be doing

• Designs scalable operational patterns for AI/ML models, pipelines, agents, and supporting services across complex environments.
• Develops comprehensive observability for availability, latency, performance, drift, quality, safety, capacity, and cost.
• Engineers CI/CD, versioning, release governance, progressive deployment, rollback, and recovery capabilities.
• Diagnoses complex incidents and systemic reliability issues, leads root-cause analysis, and drives preventive action.
• Defines service-level indicators, operational readiness criteria, runbooks, dashboards, and lifecycle controls.
• Builds automation for testing, validation, monitoring, incident response, capacity management, and lifecycle operations.
• Translates ambiguous requirements into technical designs and measurable operational outcomes.
• Leads technical workstreams, reviews solution approaches and code, and guides less experienced colleagues.
• Maintains knowledge of current and emerging developments and trends for assigned areas of responsibility.
• Supports organizational and departmental initiatives and incorporates applicable standards into current and future solutions. Identifies and recommends process improvements that reduce workloads, improve quality, or strengthen operational outcomes.
• Implements and maintains LLMOps and agentic operations capabilities, including prompt versioning, agent orchestration observability, tool-use auditing, guardrail enforcement, and output safety controls for production LLM-based and agentic systems.
• Supports model risk management requirements by implementing validation gates, challenger model workflows, audit trail controls, and compliance checkpoints in production AI/ML pipelines consistent with regulatory standards applicable to financial services.
• Serves as a technical resource to team members and applicable internal and external stakeholders.

What we’re looking for

Must Haves:

• 4 Year/Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Data Science, or related discipline, or 4 years of equivalent work experience in lieu of Bachelor's.
• 4+ years of experience in AI/ML operations, ML engineering, platform engineering, cloud infrastructure, DevOps, site reliability engineering, or a related field directly aligned to the responsibilities of this position.

Application Deadline

Applications for this position will be accepted through December 30, 2026, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes
• Leadership development and virtual training opportunities
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is$120,375 - $192,600with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.