Sr Adjuster Field Service Claims - CAT

The Hanover Insurance Group; Oregon; Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Cultural Awareness Day

On-site medical/wellness center (Worc

Job summary

The Hanover Insurance Group is seeking CAT Property Adjusters for a remote, full-time exempt role with up to 75% travel. The position supports field investigations, relationships with agents and vendors, and requires licenses in relevant states or ability to obtain them.

Travel can be up to 75% with home-based work as an option. The role demands strong negotiation, written and verbal communication, and knowledge of property claim laws and regulations, along with the ability to work independently

Qualifications

• Bachelor's Degree or equivalent experience.
• Minimum of 3-5 years' experience with an insurance carrier as a staff CAT or Property Adjuster.
• Strong organizational and time management skills.
• Ability to negotiate skillfully in difficult situations with internal and external groups.
• Demonstrates strong written and verbal communication skills.
• Understanding of applicable statutes, regulations and case law.

Responsibilities

• Handle property claims requiring field investigations and/or inspections.
• May use a company claims office location as base of operations, or work from home.
• Handle BI features in conjunction with BI specialists.
• Investigate, analyze, evaluate and negotiate personal claims of minimal to moderate complexity, possibly with low complexity commercial claims.
• May be responsible for all aspects of each claim, including hearings, arbitrations and small claims litigation, while maintaining productivity and customer service.
• Maintain and coordinate effective loss mitigation and expense control.

Skills

CAT adjuster exp

Negotiation

Communication

Time management

Regulatory knowledge

Territory knowledge

Education

Bachelor's degree

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.Our Property Claims team is currently seeking CAT (Catastrophe) Property Adjusters. This is a remote Full-time/Exempt position with a 75% travel work schedule.

POSITION OVERVIEW

CAT adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. CAT adjusters may use a company claims office location as their base of operations, or they may work out of their homes. They are required to be able to travel on little to no notice. Travel may be up to 75% of the time.

IN THIS ROLE, YOU WILL

• Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
• Handle personal property claims requiring outside field investigations and/or inspections
• May use a company claims office location as their base operations, or they may work out of their homes
• Handle business interruption (BI) features in conjunction with BI specialists
• Works within specific limits and authority on assignments of moderate technical complexity
• Possesses functional knowledge and skills reflective of fully competent practitioner
• Investigates, analyzes, evaluates and negotiates personal claims of minimal to moderate complexity. May handle low complexity commercial claims
• May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service
• Implement and coordinate the most effective management techniques to mitigate loss and expense payments
• Settlement and reserving authority levels are moderate
• May be required to have and maintain sufficient home-based internet connection

WHAT YOU NEED TO APPLY

• Bachelor's Degree or equivalent experience
• Minimum of 3-5 years' experience with an insurance carrier as a staff CAT or Property Adjuster
• Strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication
• Understanding of applicable statutes, regulations and case law
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner
• Easily adapts to new or different changing situations, requirements or priorities
• Cultivates an environment of teamwork and collaboration
• Operates with latitude for un-reviewed action or decision
• Ability to use a personal computer and other standard office equipment
• Travel 75% of the time
• Ability to sit and/or stand for extended periods
• Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
• Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
• Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement,

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please.

Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.