Sr. Accountant, AI Operations

Spacex; Palo Alto (CA); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Stock options

401(k) plan

Medical, vision, and dental coverage

Paid vacation & holidays

Job summary

SpaceX, based in Palo Alto, seeks a Sr. Accountant, AI Operations to own how invoices convert to cash across Grok API usage, subscriptions, and enterprise agreements.

You will lead a high‑visibility, cross‑functional effort with deal desk, revenue, FP&A, sales, and legal to optimize collections and billing processes. You will drive the playbook for outreach, disputes, and dunning while ensuring accurate close data, and will leverage AI to automate repetitive tasks with appropriate human

Qualifications

• Bachelor’s degree in accounting, finance, business, or related field.
• Hands-on experience owning a receivables portfolio and its results.
• Ability to read an aging report, reconcile an account, and explain to revenue accounting how a dispute or credit affects the books.
• Track record of improving a collections process and getting others to adopt the new approach.
• Experience using AI for repetitive work, validating output, and incorporating what works into the team’s workflow.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Build and maintain the playbook for outreach, disputes, dunning, service restrictions, and escalations.
• Own DSO, aging, and collection performance as well as accounts through outreach, dispute resolution, payment application, and reconciliation.
• Deliver complete and accurate collections data on time for monthly and quarterly close.
• Review high-risk work before it reaches a customer or the books.
• Take on the harder accounts including aged balances, complex disputes, and customers who need direct involvement.
• Keep the receivables ledger clean with cash applied, disputes documented, and every balance explainable.
• Use AI for repetitive work; review output before it reaches a customer or the books.
• Decide what should stay manual vs. automated and hold the team to that standard.
• Work across Campfire, Salesforce, NetSuite, Stripe, Databricks, and D365.
• Partner with billing a revenue accounting to fix root‑cause issues.

Skills

Accounts receivable

Billing

Collections

AI in finance

Cross-functional collaboration

Education

Bachelor’s degree in accounting, finance, business, or related field

Tools

Plain

Zendesk

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

SR. ACCOUNTANT, AI OPERATIONS

Play a key role in standing up SpaceX’s commercial infrastructure by owning how an open invoice becomes cash across Grok API usage, subscriptions, and enterprise agreements. You will set priorities and playbooks for the collections and billing team, review high-risk work, and help build the systems and workflows the next generation of products will run on. This is a high-visibility cross-functional role across the deal desk, revenue accounting, FP&A, sales, customer success, and legal.

RESPONSIBILITIES:

• Build and maintain the playbook for outreach, disputes, dunning, service restrictions, and escalations; know when a case requires an exception
• Own DSO, aging, and collection performance as well as accounts through outreach, dispute resolution, payment application, and reconciliation
• Deliver complete and accurate collections data on time for monthly and quarterly close
• Review high-risk work (disputes, short payments, write-offs, account status changes, commitments the company may not be able to honor) before it reaches a customer or affects the close
• Take on the harder accounts including aged balances, complex disputes, and customers who need direct involvement
• Keep the receivables ledger clean with cash applied, disputes documented, and every balance explainable
• Use AI for repetitive work; review output before it reaches a customer or the books and incorporate what works into team operations
• Decide what should stay manual vs. automated and hold the team to that standard
• Work across Campfire, Salesforce, NetSuite, Stripe, Databricks, and D365
• Partner with billing a revenue accounting to fix root‑cause issues, ensure credits, adjustments, and uncollected balances stand up to audit

BASIC QUALIFICATIONS:

• 4+ years of experience in collections, billing, accounts receivable, or order-to-cash

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in accounting, finance, business, or related field
• Hands‑on experience owning a receivables portfolio and its results
• Ability to read an aging report, reconcile an account, and explain to revenue accounting how a dispute or credit affects the books
• Track record of improving a collections process and getting others to adopt the new approach
• Experience using AI for repetitive work, validating output, and incorporating what works into the team’s workflow
• Excellent written, verbal, and interpersonal communication skills
• Comfortable using support platforms such as Plain or Zendesk
• SOX, audit support, credit review, or credit‑risk experience
• Multi‑entity or multi‑currency receivables experience

ADDITIONAL REQUIREMENTS:

• Must be willing to work long hours or weekends when needed to meet critical deadlines, such as month‑end and quarter‑end close
• This position is based in Palo Alto, CA, and requires being onsite full‑time — hybrid and remote work will not be considered

COMPENSATION AND BENEFITS:

Pay Range: Level 3: $130,000.00 - $190,000.00

Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on the following considerations: job‑related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long‑term incentives, in the form of company stock or long‑term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail] .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SpaceX’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.