Sr Account Supervisor Healthcare Vertical

BNO a creative agency (Baldwin & Obenauf, Inc.); Somerville (NJ); Hybrid; USD 80,000 - 112,000; Full time

Benefits offered by this job

Bonus opportunities

Health & Wellness plans

HSA / FSA / HRA

Job summary

BNO is a dynamic, full-service creative agency based in Somerville, NJ, expanding its healthcare/pharma client services. The role centers on building strong client relationships, coordinating cross-functional teams, and delivering timely, compliant campaigns.

You will act as the daily point of contact for healthcare/pharma clients, develop patient marketing strategies, manage budgets, and identify opportunities to expand services within FDA and CMS guidelines.

Qualifications

• 5+ years of account management experience, including at least 3 years with pharmaceutical/healthcare clients; rare disease experience preferred but not essential.
• Strong background in digital and social pharma marketing.
• Excellent communication, presentation, and relationship-building skills.
• Proven ability to think strategically and execute effectively in fast-paced environments.

Responsibilities

• Act as the daily point of contact for healthcare/pharma clients, maintaining regular communication and providing updates on campaign progress.
• Develop and implement comprehensive patient healthcare marketing strategies, including digital campaigns, patient outreach, provider communications, and awareness initiatives.
• Strategic planning, day-to-day account management, and the ability to coordinate cross-functional teams to deliver results.
• Lead clients and co-workers through planning sessions as an effective communicator able to stimulate and motivate both client and co-workers.
• Must be highly organized and comfortable working within established structure, policies and guidelines.

Skills

Account management

Healthcare marketing

Pharma marketing

Communication

Relationship-building

Tools

Veeva

Basecamp

Teams

Job description

WHO WE ARE:

BNO, a dynamic, full-service creative marketing, advertising & public relations agency headquartered in Somerville NJ, with offices in Philadelphia, PA and St. Petersburg, FL, is looking for an incredibly talented and motivated healthcare/pharma Client Service Professional eager to learn and develop their career, while supporting a growing base of creative branding work for our Fortune 500 clients in our Healthcare Vertical. With 44+ years in the communications business, we’ve had conversations with some of the most visionary humans on the planet…scientists, inventors, artists, and CEOs. We listened. And we learned….A LOT! We believe in the power of a progressive mindset coupled with endless curiosity. If this way of thinking excites you as much as it does us, then we want to hear from you.

WHO YOU ARE. . THE IDEAL CANDIDATE:

This role focuses heavily on working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. It requires an effective communicator: someone who can motivate others while understanding and responding to their needs and concerns.

This role involves meeting and working with many different people. The person in this position must be friendly and genuinely interested in the needs of others, whether that's managers, team members, customers, or the company itself. You must have a persuasive, knowledge-oriented mindset and be able to easily communicate the company's recommendations, policies, programs, and systems. Expect a faster-than-average pace of work for this position.

Detailed work is another major focus of the job; these details need to be handled quickly, correctly, and efficiently. As this role often focuses on building and maintaining relationships with others, it's important to articulate the details effectively when working with others. If the role involves managing people, you must be able to follow up carefully, closely, and cheerfully to maintain the quality of the work and relevant relationships. Any necessary corrections should be made in a constructive, supportive manner.

Given timeliness is an important factor in this role, your work must be done quickly and correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely while working with or for others.

If you find challenging problems thrilling to solve and have a deep love for planning and client relations, keep reading.

Requirements & Responsibilities:

• Ability to think big while never losing sight of details.
• Ability to work in a fast-paced environment, managing several projects simultaneously.
• Act as the daily point of contact for healthcare/pharma clients, maintaining regular communication and providing updates on campaign progress.
• Develop and implement comprehensive patient healthcare marketing strategies, including digital campaigns, patient outreach, provider communications, and awareness initiatives
• Strategic planning, day-to-day account management, and the ability to coordinate cross-functional teams to deliver results.
• Lead clients and co-workers through planning sessions as an effective communicator able to stimulate and motivate both client and co-workers
• Must be highly organized and comfortable working within established structure, policies and guidelines
• Develop and maintain strong, long-term relationships with clients, understanding their business needs and marketing objectives.
• Identify opportunities to expand client relationships by offering additional marketing services, identifying unmet needs, or pursuing innovative healthcare marketing solutions.
• Clearly define scope of digital and social campaigns and projects while being able to articulate to clients and creative teams
• Ability to build and grow client relationships with a proven track record
• Proficient in coordinating cross-functional teams to deliver results.
• Provide insights and recommendations derived from campaign/project analytics to clients
• Ensure all marketing campaigns are compliant with healthcare regulations such as FDA, and CMS guidelines and coordinate with legal and regulatory teams to approve all marketing materials before they are deployed.

Experience:

• 5+ years of account management experience, including at least 3 years with pharmaceutical/healthcare clients; rare disease experience is preferred but not essential.
• Strong background in digital and social pharma marketing.
• Excellent communication, presentation, and relationship-building skills.
• Proven ability to think strategically and execute effectively in fast-paced environments.
• Financial management skills (budgeting, billing, forecasting).
• Experience with the construction and execution of healthcare-related ad boards
• Leading paid and organic social media marketing campaigns

Preferred Skills:

• Experience with technology platforms such as Basecamp, Teams, Veeva
• Knowledge of industry trends and emerging marketing technologies.
• This role is essential for maintaining strong client relationships, driving successful campaigns, and leading a team to ensure client satisfaction and business growth.
• Strong critical thinking

$80,000-112,280 annually, depending on experience, skills, and qualifications

Benefits:

• Bonus: Performance-based opportunities to reward your contributions
• Health & Wellness: Multiple medical plan options with employer covering a significant portion of employee premiums;
• HSA, FSA, and employer-funded HRA available to support out-of-pocket expenses
• Retirement: 401(k) plan with employer matching contribution to help you save for the future
• PTO and holiday schedule, plus paid sick time to maintain work-life balance

This position is hybrid onsite, 3 days per week (Tuesdays through Thursdays) at BNO’s Somerville office

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. If you require a reasonable accommodation during the application or interview process, please contact us.