Sr Account Manager-Retirement

Aegon; United States; On-site; USD 64,000 - 74,000; Full time

Job summary

Transamerica is seeking an experienced retirement plan administrator to manage daily retirement plan tasks, respond to inquiries, and partner with clients to deliver strategic plan solutions.

The role requires strong relationship management, advanced communication skills, and proficiency with MS Office. Occasional travel and performance-based bonus eligibility are included.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Five years of customer relationship experience, including retirement industry exposure.
• Thorough knowledge of daily administration of retirement plans.
• Outstanding relationship management and professional communication skills.
• Effective presentation, influence and negotiation abilities.
• Proficiency with MS Office tools, including Excel.

Responsibilities

• Manage the daily administration of retirement plans and build strong client relationships.
• Research issues, develop solutions, and negotiate resolutions.
• Foster proactive relationships with clients, financial professionals, and internal teams to ensure retention and profitability.
• Provide prompt, accurate information meeting quality metrics.
• Identify and implement process improvements to gain efficiencies.
• Collaborate with internal partners to address client needs and advise on products and capabilities.
• Demonstrate knowledge of recordkeeping, outsourcing, and processing capabilities as a SME.
• Attend training to gain retirement plan knowledge.
• Gather data from multiple systems to troubleshoot and resolve problems.
• Lead effective client meetings and share best practices with the team.
• Mentor new account managers and assist with escalation resolutions.

Skills

Customer relationship management

Client communication

Presentation and negotiation

Consultative selling

Education

Bachelor's degree in business or related field

Tools

MS Office (Excel)

Salesforce

P3 / Workplace Platform

AQT

Job description

Provide outstanding customer service with daily retirement plan administration by responding to inquiries, researching and providing resolution to customers, while demonstrating technical proficiency and service skills. Partner with the client in creating a plan vision and strategy using consultative selling skills. Utilize excellent client service skills by partnering with Client Executives and internal operations areas to enhance customer relationships and satisfaction.

Responsibilities

• Manage the daily administration of retirement plans. Identify customer expectations and develop a strong working relationship.
• Research issues, develop potential solutions, and negotiate problem resolution.
• Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders.
• Provide prompt, accurate and consistent information that meets or exceeds quality metrics.
• Recognize and implement solutions to problems and issues, and suggest improvements to gain efficiencies.
• Collaborate with internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues.
• Demonstrate strong knowledge of recordkeeping, outsourcing and processing capabilities, acting as a subject matter expert for the team.
• Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA's, outside assets, stock, outsourcing, etc.).
• Gather data from multiple systems to interpret, troubleshoot and resolve problems.
• Lead effective/strategic client meetings either face-to-face or via conference call. Share best practices with the team.
• Assist in mentoring new account managers.
• Assist with escalation resolution and approve reversals and profit or loss calculations.

Qualifications

• Bachelor's degree in business field or equivalent education/experience
• Five years of customer relationship experience, including three years of retirement industry experience
• Thorough knowledge of daily administration of retirement plans
• Outstanding relationship management and the ability to communicate with clients in a professional manner, orally and in writing
• Effective presentation, influence and negotiation skills
• Ability to align behaviors and work to Transamerica's Future Fit Culture, which includes Acting as One, Accountability, Agility, and Customer Centricity.
• Proficiency using MS Office tools, including Excel

Preferred Qualifications

• ASPPA designations (e.g. RPF, QKA) and/or related certifications
• Knowledge of internal systems (P3, Workplace Platform, AQT, etc.)
• Knowledge of Salesforce
• Ability to write AQT queries

Working Conditions

• Office Environment
• Moderate Travel 10 to 25%
• Travel for client meetings and sales finals presentations
• Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.

Compensation

The salary for this position generally ranges between $64,000-$74,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility

This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.