Sr. Account Manager (Construction Technology - DEWALT)

Stanley Black & Decker; Towson (MD); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Job summary

Stanley Black & Decker is seeking a Sr. Account Manager for a remote role within the Power Tools Group's Construction Technology Software team.

You will develop new business from existing clients, cross-sell products, and expand current solutions while learning multiple software and hardware offerings. The role includes demonstrations, quota attainment, and collaboration with Customer Support and Product Development to enhance the client experience.

Qualifications

• 5+ years of B2B SaaS sales experience, at least 1 year closing.
• Experience with Subscription Sales and Selling Construction SAAS Products.
• Solid mechanical and technology troubleshooting skills.
• Ability to propose, demo, value-sell, and close the sales cycle.

Responsibilities

• Develop new business from existing clients and identify improvement areas to meet quotas.
• Understand client goals, budget, timeline and authority; craft account strategies.
• Maintain relationships with existing users and key prospects.
• Provide software demonstrations (live and recorded) for Site Manager, Asset Tracking, and related products.
• Meet quarterly/annual quotas, activity metrics, and conduct training events.

Skills

B2B SaaS sales

Closing deals

Account management

Customer engagement

Cross-functional collaboration

Subscription sales

Demonstrations & demos

Relationship building

Education

Bachelor's or Associate degree (Engineering/Technology/Business)

Tools

Zoho CRM

Microsoft Office

Job description

Sr. Account Manager, Remote

Requires travel throughout the US - 30%.

Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job

As a Sr. Account Manager, you will be part of our Power Tools Group - Construction Technology Software team, located remotely. You will develop new business from existing clients by calling into our base to cross-sell new products as well as expand our current ones. You will be responsible for learning multiple software & hardware products, providing online & in-person demonstrations, and achieving quarterly quotas, while working with internal teams to improve the entire customer experience. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire client experience. The right candidate will have experience in SaaS sales as well as comfort and excitement in a truly entrepreneurial environment. You also get to:

Customer Engagement

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.


• Understand customer goals, challenges, timeline, budget, and authority, and create account strategies for clients within your book of business.


• Responsible for maintaining close relationships with existing users as well as key potential customers.


• Responsible for customer implementation and ongoing field training and support of software products such as, but not limited to, Site Manager, Asset Tracking, etc.


• Perform sales demos (PPT demo slides as well as active product demos or recorded demos).


• Responsible for meeting quarterly/annual quotas and standards for activity, such as the number of calls, new product introductions, training events, and product demonstrations.


• Collaborate with and leverage Local Market Teams to ensure proper follow-up on leads to produce sales growth.


• Develop and execute sales plans with cross-functional partners to drive predictable sales cycles.


• Drive the Expansion Sales Cycle to increase User count company-wide.


• Serve as the lead point of contact for all larger client account management matters.


• Manage handoffs of Mature Accounts from the Account Executive Team.


• Work with the product team based on customer feedback. Ensure new product launches are successfully communicated.

Systems Proficiency

Maintain and use Zoho as a CRM and Planning tool. Communicate successes and failures in a timely fashion to develop a more streamlined process.

Leadership & Development

Be the Technology Expert: Teach and mentor your local market teams on the needs of the Contractors within your assigned Specialty, what digital products they use, what product features are critical to their buying decision, how they execute the purchasing process (central and facility), and how to expand their engagement across all available SBD Brands.

The Person

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• 5+ years of B2B SaaS sales experience - a minimum of 1 year in a closing role.


• Bachelor's or Associate degree (Engineering, Technology, or business-related field) - preferred.


• Experience using CRM solutions such as Zoho is preferred. Proficient with Microsoft Suite applications.


• Solid mechanical and technology skillset with troubleshooting experience.


• Commercial Jobsite and Construction Knowledge preferred.


• Must have the ability to build relationships and work effectively with customers and internal teams.


• Experience with Subscription Sales and Selling Construction SAAS Products.


• Ability to Propose, Demo, Value Sell, and Close the Sales Cycle.


• Ability to Develop Cross Company Relationships with Account Base.


• Ability to Accumulate Account Details and Build Story to Create Client Expansion Opportunity.


• Capable of Managing a Sales & Retention Quota.


• Experience with Customer Development.


• Proven track record delivering positive results with a strong desire to win is a must.


• Demonstrated time management skills, ability to set priorities, and self-motivation is required.

The Details

You’ll receive a competitive salary (w/ variable) and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.


• Discounts on Stanley Black & Decker tools and other partner programs.

And More

We want our company to be a place you'll want to be - a