SR Account Manager - Buffalo New York

United Natural Foods, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

United Natural Foods, Inc. seeks a Sr Manager Account to lead and profitably manage territories and accounts. This role builds trust with customers in Buffalo, NY, directs sales plans, and coordinates with merchandising and services leaders to hit revenue and margin targets.

You will develop Joint Business Plans, manage compensation and forecasting, and lead a account management team across cross-functional resources to ensure customer success. Remote role with up to 20% travel.

Qualifications

• Bachelor’s degree strongly preferred.
• Minimum 2 years of sales experience preferred.
• Development and execution of business plans and sales plans.
• Understanding of margin and profitability; proficiency with sales systems.

Responsibilities

• Execute sales plans to increase sales and profit margins.
• Develop Joint Business Plans with customers.
• Manage new sales opportunities and servicing of existing accounts.
• Forecast profit and budget for assigned accounts.
• Lead cross-functional team to achieve account goals.

Skills

Communication

Negotiation

Presentation

Leadership without authority

Interpersonal skills

Financial reporting

Customer service

Problem solving

Attention to detail

Organization

Education

Bachelor’s degree (strongly preferred)

Tools

Microsoft Office Suite

Job description

REQUIRES CANDIDATE TO LIVE IN BUFFALO NEW YORK

Job Overview

A Sr Manager Account is responsible for leading and profitably managing all aspects of their assigned territory or assigned accounts. They manage, direct, and coordinate all sales plans and programs and a team of sales resources.

The Sr Manager Account will create partnering relationships of trust, integrity, customer satisfaction, and loyalty and ensure customer compliance. Manage goals and execute sales plans to increase sales, profit margin, and market share and minimize expenses. Creates and maintains business relationships within the customer base and develops new business alliances in target markets. Manages customer retention and addresses customer issues to the satisfaction of both parties. Ensures customer compliance with all contractual obligations. Provides leadership to the account management team ensuring they have the tools and support to effectively service customers. They collaborate with their assigned teams to achieve the objective of Building Out the Store.

Job Responsibilities

Core Responsibilities

Account Management & Sales Planning

• Execute sales plans and goals designed to increase sales, and profit margins and minimize expenses.
• Develop joint business plans.
• Manage, target, and secure new sales opportunities and servicing of existing accounts.
• Forecast profit, volume growth, and other related goals as determined. Assist with the preparation of a sales budget for assigned accounts.
• Makes key decisions on addressing and identifying customer needs and concerns for assigned accounts.

Deliver Account Results

• Analyze sales reporting and create strategies to drive sales.
• Develops and maintains a Joint Business Plan that drives sales and profit margin.
• Responsible for sales and profit margin results for assigned account(s).
• Focuses plans to drive sales and profit margin across product and services.

Manage Relationships

• Create and maintain partnerships with vendors, broker, and other trade partners.
• Meet or exceed client expectations and established deadlines.
• Drive proactively the company’s initiatives to ensure the success of the customer.
• Focuses efforts on mutual sales and profit growth.
• Owns a territory of core customers.

Manage Execution

• Conduct regular reviews of sales activities and effectiveness. May develop promotions and incentives to increase sales and improve performance.
• Partners with a cross-functional team of resources to ensure account goals are achieved. Works collaboratively with Merchandising, subject matter experts, and services leaders to ensure department sales specialists are supporting their account goals.

Provide Direction & Manage People

• Lead team members within assigned territory through effective objective setting, delegation, and communication.
• Manage sales team members to establish metrics.
• Responsible for selection, training, and mentoring of current and new team members within assigned territory.
• Performs other duties as assigned.

Job Requirements

Education/ Certifications

• Bachelor’s degree strongly preferred.

Experience

• Minimum 2 years of sales experience preferred.
• Demonstrated ability to drive new business and close sales.
• Development and execution of business plans, sales plans, and/or commission programs.
• Understanding of sales forecasting, programs, promotions, and related techniques.
• Understanding of margin and company profitability.
• Familiarity with sales opportunities.
• Proven track record of meeting and exceeding customer expectations.
• Ability to work in a result-driven environment.
• Proficiency in Microsoft Office Suite and company sales systems.
• Understanding and knowledge of products.

Knowledge/Skills/ Abilities

• Excellent communication, negotiation, preparation, and presentation skills.
• Ability to lead without reporting authority.
• Ability to interact at all levels of the business.
• Able to manage and coordinate projects.
• Aptitude for financial reporting.
• Able to excel at customer service skills, problem-solving, attention to detail, and organizational skills.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment

Remote Role

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (major)

• Travel is required up to 20% for this position.

Physical Environment/Demands

Office Roles

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.